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Trustonic

Account Director – Strategic Accounts

Trustonic

. Own and grow a portfolio of strategic customer accounts across North America .

Posted 10/9/2026full-timeRemote • Texas • United States, CanadaLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in enterprise sales and strategic account management, with a strong focus on customer retention, upselling, and revenue expansion. Proven ability to manage complex sales cycles and build trusted relationships within the telecommunications and technology sectors.

Highest-signal resume keywords
Enterprise Sales ExperienceStrategic Account ManagementCustomer RetentionSalesforce ProficiencyNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Business DevelopmentAccount GrowthSales Pipeline ManagementContract ExecutionRevenue Expansion
Soft Skills
Communication SkillsPresentation SkillsRelationship BuildingCommercial Acumen
Tools & Technologies
SalesforceCRM Platforms
Industry Keywords
TelecommunicationsWirelessSaaSFintechDevice Lifecycle ManagementMVNOMobilityEnterprise Technology

About the role

Key responsibilities & impact
  • Own and grow a portfolio of strategic customer accounts across North America
  • Build trusted relationships with key customer stakeholders and act as primary commercial contact
  • Drive customer retention, contract renewals, upsell opportunities, and long-term account growth
  • Develop and execute account plans focused on customer satisfaction, relationship development, and revenue expansion
  • Act as a customer advocate internally
  • Support closure of strategic opportunities with key industry participants
  • Identify, qualify, and develop new business opportunities across telecommunications, retail, MVNO, mobility, device financing, leasing, and enterprise technology markets
  • Build and maintain a qualified sales pipeline
  • Lead sales activity from initial engagement through contract execution
  • Develop relationships and expand Trustonic’s presence across the wireless and connected device ecosystem
  • Lead commercial discussions and contract negotiations
  • Collaborate with Legal, Product, Operations, Finance, and Executive Leadership
  • Maintain accurate sales forecasts and CRM records
  • Achieve or exceed revenue, retention, account growth, and new business targets

Requirements

What you’ll need
  • Proven experience in enterprise sales, strategic account management, business development, or a similar commercial role
  • Demonstrable success managing complex sales opportunities involving multiple stakeholders
  • Experience owning and growing strategic enterprise customer relationships
  • Strong experience in customer retention, account expansion, upselling, and new business development
  • Experience leading sales opportunities from initial engagement through to contract execution
  • Experience using Salesforce or a comparable CRM platform
  • Strong communication, presentation, negotiation, and relationship-building skills
  • Experience within telecommunications, wireless, SaaS, fintech, mobility, device lifecycle management, or related technology industries
  • Experience working with mobile operators, retailers, MVNOs, distributors, channel partners, or service providers
  • Experience selling into enterprise technology organisations
  • Existing relationships or understanding of the North American wireless and connected device ecosystem
  • Strong commercial acumen and ability to identify and develop revenue opportunities
  • Ability to manage complex, multi-stakeholder sales cycles
  • Strong pipeline management, forecasting, and CRM discipline

Benefits

Comp & perks
  • Competitive compensation
  • Bonus scheme
  • Private medical insurance for you and your family from day one
  • Remote working arrangements
  • Open holiday policy with no upper limit
  • Support for volunteering and causes that matter to you
  • Professional development and career progression opportunities
  • Exposure and interaction with global teams
  • Commitment to diversity, equity, and inclusion
  • Collaborative environment where your voice is valued and wellbeing is prioritised
  • Opportunity to work on technology that drives global economic inclusion