Trustonic

Support Engineer

• Resolve complex technical issues across production and non-production environments
• Own and troubleshoot customer cases from a global support queue
• Provide clear, timely updates and proactively manage customer expectations
• Collaborate across engineering, product, and support teams
• Apply Knowledge-Centred Support (KCS) methodology to document solutions
• Author, publish, and continuously improve knowledge base articles
• Communicate complex technical concepts to technical and non-technical stakeholders
• Participate in product testing, including new releases
• Improve customer-facing documentation in Wiki and Zendesk
• Manage workload and priorities in alignment with team objectives
• Continuously expand expertise across the Trustonic SaaS platform

Technical Support Engineer