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Trustonic

Technical Support Engineer

Trustonic

. Resolve complex technical issues across production and non-production environments .

Posted 9/23/2026full-timeRemote • ThailandMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support, particularly in resolving complex issues and managing customer expectations. Proficient in utilizing support tools and methodologies to enhance documentation and collaboration across teams.

Highest-signal resume keywords
Technical Support ExperienceSQL DatabasesLinux (SSH Keys & Certificates)JIRA and ZendeskKnowledge-Centred Support (KCS)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
SQL DatabasesLinux (SSH Keys & Certificates)Basic Scripting (BASH or Python)APIsGit
Soft Skills
Clear CommunicatorOrganisedAction-OrientedCollaborativeAdaptable
Tools & Technologies
JIRAZendeskAWSTrustonic SaaS Platform
Certifications & Qualifications
Bachelor’s Degree or Equivalent Experience
Industry Keywords
Technical SupportKnowledge BaseCustomer DocumentationMobile Technologies

Tech Stack

Tools & technologies
AWSLinuxPythonSQL

About the role

Key responsibilities & impact
  • Resolve complex technical issues across production and non-production environments
  • Own and troubleshoot customer cases from a global support queue
  • Provide clear, timely updates and proactively manage customer expectations
  • Collaborate across engineering, product, and support teams
  • Apply Knowledge-Centred Support (KCS) methodology to document solutions
  • Author, publish, and continuously improve knowledge base articles
  • Communicate complex technical concepts to technical and non-technical stakeholders
  • Participate in product testing, including new releases
  • Improve customer-facing documentation in Wiki and Zendesk
  • Manage workload and priorities in alignment with team objectives
  • Continuously expand expertise across the Trustonic SaaS platform

Requirements

What you’ll need
  • Demonstrable years of relevant technical support experience
  • Experience with support tools such as JIRA and Zendesk preferred
  • Fluent English (written and spoken)
  • SQL databases
  • Linux (SSH keys & certificates)
  • Git
  • APIs
  • Basic scripting (BASH or Python)
  • Working knowledge of AWS
  • Exposure to mobile technologies highly advantageous
  • Bachelor’s Degree or equivalent experience
  • Adaptable and open to change
  • Action-oriented and able to take ownership
  • Organised and decisive
  • Technically confident
  • Growth-focused
  • Clear communicator
  • Collaborative
  • Ethical and accountable

Benefits

Comp & perks
  • Competitive compensation
  • Bonus scheme to share in our success
  • Private medical insurance for you from day one
  • Remote working arrangements to support your lifestyle
  • Open holiday policy with no upper limit
  • Support for volunteering and causes that matter to you
  • Opportunities for professional development and career progression
  • Exposure and interaction with global teams
  • Commitment to diversity, equity, and inclusion
  • Collaborative environment where your voice is valued and your wellbeing is prioritised