Customer Success Manager – Europe

Trustpair

. Own and prioritize a portfolio of approximately 55–65 B2B enterprise accounts .

Posted 9/29/2026full-timeParis • FranceMid-LevelSenior💰 €38,000 - €55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing B2B enterprise accounts, focusing on customer success through effective onboarding, product adoption, and stakeholder engagement. Proficient in using data-driven insights to enhance customer retention and drive growth opportunities.

Highest-signal resume keywords

Customer Success ManagementB2B Enterprise Account ManagementOnboarding Project LeadershipFluent French and EnglishExperience with Planhat and HubSpot

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementProduct Adoption EvaluationCRM HygieneHealth Score AnalysisNPS and CSAT MetricsTechnical Project ManagementAPI IntegrationData AnalysisStakeholder EngagementRisk Identification

Soft Skills

Proactive CommunicationTrust BuildingProblem-SolvingCalmness Under PressureCross-Team Collaboration

Tools & Technologies

PlanhatHubSpotLookerCRM SystemsAnalytics Platforms

Industry Keywords

B2B SaaSFintechPaymentsProcurementFraud PreventionComplianceFinancial Controls

About the role

Key responsibilities & impact

Own and prioritize a portfolio of approximately 55–65 B2B enterprise accounts
Act as the primary point of contact for AP Managers, Finance Directors, Procurement teams, IT teams, and senior decision-makers
Build proactive communication cadences tailored to each client
Lead or co-lead onboarding projects and align stakeholders on expected outcomes
Define successful adoption and track product usage
Monitor account health, usage, engagement, and stakeholder signals to identify risks early
Build recovery plans and coordinate internal resources to address customer risks
Support renewals, expansion, and advocacy with Account Managers
Connect product adoption and customer outcomes to renewal health
Flag growth opportunities and support commercial conversations
Turn successful customers into advocates
Explain technical topics and limitations clearly and manage customer expectations
Use prioritization systems, health signals, and rigorous CRM hygiene across multiple lifecycle stages
Share structured customer feedback with Product, Implementation, Operations, and Revenue teams
Help improve the platform, internal processes, and overall customer experience
Contribute to product and process decisions and help shape Customer Success operations

Requirements

What you’ll need

At least 4 years of experience in a Customer Success role with account management responsibilities, ideally within a B2B SaaS startup or scale-up
Prior experience working with B2B enterprise clients as a main point of contact or account owner
Experience leading customer onboarding and using measurable outcomes or usage signals to evaluate adoption
Understanding of how product adoption and customer health influence retention, renewals, churn risk, and expansion
Structured approach to prioritizing a sizable account portfolio, maintaining CRM hygiene, and managing multiple stakeholders and deadlines
Ability to build trust, deliver difficult messages calmly, and explain complex topics clearly to operational and senior audiences
Natural curiosity about how products work and ability to translate technical concepts into business language
Proactive and accountable approach, with ability to work constructively across teams and learn from others
Fluent French and English, with professional confidence working with clients in both languages
Experience managing digital or technical client projects involving implementation, integrations, APIs, deployment, or IT stakeholders
Exposure to fintech, payments, finance, procurement, fraud prevention, compliance, or financial controls
Experience using health scores, adoption data, NPS, CSAT, GRR, NRR, or similar indicators
Experience with Planhat, HubSpot, Looker, or comparable Customer Success and analytics platforms
Strong problem-solving skills and experience handling difficult client conversations calmly and solution-oriented
Must be legally authorized to work in the country of application or be a citizen from the Schengen / EU zone

Benefits

Comp & perks

Structured onboarding plan
Autonomous role managing a varied customer portfolio
Opportunity to build customer, commercial, operational, and product skills
Career opportunities within a scaling international company in France and beyond
Inclusive environment built around collaboration, cultural diversity, and parity
AI tools and training to integrate AI into workflow
Flexible remote policy for all employees
Work-life balance initiatives
Central offices in Paris and NYC
Dynamic and motivated Customer Success team
Close collaboration with experienced colleagues across multiple teams