Trustpair

Customer Success Manager

• Own a portfolio of enterprise customer accounts as the main customer contact
• Build trusted relationships with Accounts Payable Managers, Finance Directors and other stakeholders
• Lead or co-lead customer onboarding and agree success measures
• Track product usage and take action when adoption falls behind
• Monitor account health, engagement and stakeholder changes
• Identify churn risk, develop recovery plans and coordinate internal support
• Support renewals and account growth with Account Managers
• Identify expansion opportunities and connect customer outcomes to renewal readiness
• Turn satisfied customers into advocates
• Explain product features, limitations and technical issues clearly
• Bring in specialists when needed and keep customers informed
• Prioritize accounts using health signals and maintain accurate records
• Share customer feedback with Product, Implementation and other teams
• Success measured through gross retention, expansion ARR, NPS, CSAT, product adoption and consumption
• Initially report to the VP of Customer Success

• Own and prioritize a portfolio of approximately 55–65 B2B enterprise accounts
• Act as the primary point of contact for AP Managers, Finance Directors, Procurement teams, IT teams, and senior decision-makers
• Build proactive communication cadences tailored to each client
• Lead or co-lead onboarding projects and align stakeholders on expected outcomes
• Define successful adoption and track product usage
• Monitor account health, usage, engagement, and stakeholder signals to identify risks early
• Build recovery plans and coordinate internal resources to address customer risks
• Support renewals, expansion, and advocacy with Account Managers
• Connect product adoption and customer outcomes to renewal health
• Flag growth opportunities and support commercial conversations
• Turn successful customers into advocates
• Explain technical topics and limitations clearly and manage customer expectations
• Use prioritization systems, health signals, and rigorous CRM hygiene across multiple lifecycle stages
• Share structured customer feedback with Product, Implementation, Operations, and Revenue teams
• Help improve the platform, internal processes, and overall customer experience
• Contribute to product and process decisions and help shape Customer Success operations

Customer Success Manager – Europe

Account Executive

• Build and develop a North American territory and account plans
• Generate new opportunities through proactive prospecting, inbound qualification, and partner collaboration
• Build a qualified pipeline of enterprise accounts
• Own the full enterprise sales cycle from opportunity identification through negotiation and closing
• Coordinate technical, legal, and financial aspects of complex opportunities
• Build relationships with Directors, VPs, and C-suite stakeholders
• Develop product and use-case expertise and partner with Pre-Sales to shape solutions
• Lead commercial negotiations and closing plans
• Maintain accurate forecasts and update the sales pipeline
• Meet and exceed sales targets, targeting approximately $1M in new ARR over 12 months after ramp-up
• Communicate progress, risks, and next steps
• Share customer needs, objections, and market insights with Sales, Marketing, and Product

Customer Success Manager

Customer Success Manager – Europe

Senior Enterprise Account Executive