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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support, systems administration, and security compliance, with a strong focus on access management, endpoint security, and IT governance. Proficient in managing compliance frameworks such as SOC 2 and ISO 27001 while ensuring adherence to data privacy regulations.
Highest-signal resume keywords
IT SupportSystems AdministrationAccess ManagementEndpoint SecurityIT Compliance Frameworks
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
JiraSlackGoogle WorkspaceScriptingPythonGoogle Apps ScriptSOC 2ISO 27001ESETMFA
Soft Skills
Service MindsetClear CommunicationAttention to Detail
Tools & Technologies
VantaVPNConfluence
Industry Keywords
Data PrivacyGDPRIT GovernanceUser Lifecycle ProcessesSaaS Governance
Tech Stack
Tools & technologiesPython
About the role
Key responsibilities & impact- Act as first responder for global IT support tickets in Jira/Slack during the weekly rotation
- Resolve Tier 1–3 issues and maintain high SLAs
- Run employee onboarding and offboarding, including manual steps where automation is unavailable
- Lead the technical side of SOC 2 / ISO 27001 readiness
- Manage the Vanta integration, gather technical evidence and close gaps in technical controls
- Enforce endpoint security policies, including ESET and VPN usage
- Follow documented remote-wipe procedures for offboarded hardware before shipment
- Regularly audit active users, privileged access, shadow IT and admin changes in core business systems
- Enforce SaaS governance rules and ensure tools comply with password and lifecycle policies
- Share responsibility for global IT support and IT governance, identity management and security compliance
- Work closely with Infrastructure and People & Culture teams
Requirements
What you’ll need- 3+ years of experience in systems administration, corporate IT or IT security
- Solid hands-on experience with access management (SSO/MFA), endpoint security and user lifecycle processes
- Strong skills in administering Google Workspace, Slack and Atlassian (Jira/Confluence)
- Close attention to detail and to processes for data privacy (GDPR) and security protocols
- A service mindset and clear communication
- Fluent English and Romanian
- Based in Romania
- Regular presence at the Cluj-Napoca office
- Experience with IT compliance frameworks (SOC 2, ISO 27001) or compliance tools such as Vanta, or a strong interest in growing into this area
- Scripting/automation skills (e.g. Python, Google Apps Script)
- Fluent in German (nice to have)
Benefits
Comp & perks- 25 days of annual leave
- Flexible working hours
- Ongoing career development, training, and coaching
- Six dedicated days per year for learning and development
- Regular team events (in-person and virtual)
- Location-based social benefits
- Collaborative, multicultural environment
- Equal-opportunity and inclusive workplace