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Field Applications Specialist
TSI Incorporated. Install hardware and software on-site to support projects .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical and application support, including system commissioning and validation, while effectively communicating with diverse audiences. Proficient in using CRM tools for project documentation and feedback, with a strong foundation in engineering principles and customer service.
Highest-signal resume keywords
Technical SupportSystem CommissioningProject ManagementCustomer TrainingValidation Protocols
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportSystem CommissioningValidation ProtocolsProject ManagementTroubleshootingReading SchematicsSQL DatabaseEthernet Network KnowledgeMicrosoft Operating SystemsCleanroom Manufacturing
Soft Skills
CommunicationCustomer ServiceOrganizational SkillsPresentation SkillsCollaboration
Tools & Technologies
CRM ToolsWebinarsMonitoring Systems
Industry Keywords
FDA RequirementsEU GMP RequirementsHVAC IndustryInstrumentation EngineeringPharmaceutical Manufacturing
Tech Stack
Tools & technologiesPostgresSQL
About the role
Key responsibilities & impact- Install hardware and software on-site to support projects
- Develop and conduct product training on-site and through virtual tools such as webinars
- Attend customer site project meetings
- Assist in writing and executing validation protocols and commissioning systems
- Assist the Sales team with system proposals and quotations
- Support project installations, validation, and commissioning on-site and remotely
- Provide pre- and post-sales support to Sales and customers via phone, email, and on-site visits
- Provide technical support to customers regarding products and technologies
- Troubleshoot hardware and software issues with monitoring systems
- Organize and conduct in-house technical workshops
- Present information to audiences with varied backgrounds and experiences
- Use CRM tools to track and document projects
- Provide and document field feedback on products, services, and installation issues
- Complete other assignments and special projects as requested
Requirements
What you’ll need- Associate’s degree in Business, Marketing, Engineering, or related field
- 3+ years experience providing technical and application support to customers, sales, and/or channel partners in the field
- Project management experience working with customers, contractors, sales, and engineering
- Ability to read schematics, drawings, and manuals, as required
- Legal authorization to work in the United States without the need for sponsorship
- Proof of eligibility to work in the United States required
- Willingness to travel up to 50% to customer sites, including internationally
- Bachelor’s degree in Business, Marketing, Engineering, or related field desired
- Cleanroom manufacturing, instrumentation engineering, or HVAC industry experience desired
- Ethernet Network knowledge desired
- Experience performing system commissioning and/or validation activities desired
- Microsoft operating systems experience desired
- SQL database experience, such as MS SQL, PostgreSQL, desired
- Knowledge of FDA and EU GMP requirements for pharmaceutical manufacturing desired
- Ability to troubleshoot complex issues desired
Benefits
Comp & perks- Competitive market salary from $95,000 - $110,000 per year depending on qualifications and experience
- Additional bonus opportunities may be available for eligible Leadership and individual contributor roles, awarded at the discretion of the Company
- Dress for your day policy
- Comprehensive medical, dental, and vision coverage
- 401(k) with company match
- Paid time off
- Paid holidays
- Paid floating holidays
- Life insurance
- Employee assistance program (EAP)
- Professional development opportunities
- Employee development and growth opportunities
- Collaborative and innovative work environment