Conversation AI Manager

Tucuvi

. Lead and develop conversation designers and forward-deployed conversational AI engineers .

Posted 10/30/2026full-timeRemote • SpainMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conversational AI and design, with a strong focus on user needs, language precision, and interaction patterns. Capable of leading teams, managing performance, and ensuring high-quality conversational experiences in healthcare or similar environments.

Highest-signal resume keywords

Conversational AI ExperienceDesign JudgmentPerformance ManagementCross-Functional CoordinationHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Conversational DesignVoice UXAI-Powered ProductsAPIsTestingDebuggingConversational AI SystemsQuality ReviewAccessibility DesignConversation Guidelines

Soft Skills

CoachingFeedbackCommunicationCollaborationProblem-Solving

Industry Keywords

HealthcareUser NeedsPerformance DataOnboarding ProgramsInteraction Patterns

About the role

Key responsibilities & impact

Lead and develop conversation designers and forward-deployed conversational AI engineers
Conduct regular 1:1s, set expectations, complete performance reviews and support career development
Coach designers on design judgment and engineers on conversational AI implementation skills
Provide timely feedback, address underperformance and build a culture of questions and constructive challenge
Improve onboarding and coaching practices
Own conversation design quality across wording, tone, cognitive load and recovery from misunderstandings
Establish shared principles, examples and review practices for LOLA’s voice
Evaluate conversations from the patient’s perspective
Design for varied communication needs, health literacy levels and technology familiarity
Ensure implemented experiences preserve design intent and work reliably in patient and clinical workflows
Measure protocol quality and proactively improve protocols
Guide discovery, design, implementation, integration, testing, review and release
Coordinate clinical and technical approvals required for safe release
Manage capacity across workstreams and balance new protocols, improvements and quality work
Clarify priorities, dependencies and trade-offs and resolve blockers with stakeholders
Build repeatable design and engineering ways of working
Establish collaboration with other teams to create client demos
Work with technical leads, the Conversation AI tech lead, product and clinical colleagues
Translate patient needs and clinical requirements into understandable, technically sound and reliable conversations

Requirements

What you’ll need

Significant experience in conversational AI, conversational design, voice UX or a closely related discipline
Examples of experiences designed, implemented, evaluated or improved
Strong design judgment and exceptional attention to language, interaction patterns and different user needs
Practical engineering experience with AI-powered products
Ability to understand and discuss code, APIs, integrations, testing and debugging
Experience managing and developing people across design and engineering disciplines
Experience with feedback, performance conversations and career growth
Track record of coordinating cross-functional delivery and managing competing priorities
Practical familiarity with prompting, conversational AI systems and AI-assisted quality review
Ability to recognize when human review is essential
Ability to explain design and technical decisions clearly and turn expertise into reusable team practices
Enough hands-on engineering experience to credibly guide and coach forward-deployed conversational AI engineers
Healthcare or another environment where clarity, trust and careful review are essential would be a plus
Experience designing voice experiences for varied accessibility and health-literacy needs would be a plus
Experience building conversation guidelines, review frameworks or onboarding programmes would be a plus
Experience using conversation research, feedback or performance data to improve live experiences would be a plus

Benefits

Comp & perks

Remote working from Spain, with flexibility in how you organise your day
Flexible remuneration options through Cobee, including meals, transport and childcare
23 days of annual leave
Birthday off
Flexibility over when you take six local and regional public holidays
500€ annual budget for learning
Company laptop and the equipment needed for your work
Regular opportunities to meet colleagues in person
Opportunity to shape a growing design team and see your work make a difference to patients and healthcare professionals