Tucuvi

Program Manager

• Own the full lifecycle of US health system relationships from first site implementation through multi-site expansion and new use case discovery
• Drive account growth, including identifying new sites, use cases, and pathways
• Build business cases using customer outcomes data and partner with Sales to close expansions
• Lead site implementations, including kick-off meetings, workflow mapping, platform configuration, go-live, and first-line support
• Run multiple concurrent deployments
• Own KPI reporting cadence and define and measure account metrics
• Analyze reach rate, engagement, confirmation rate, escalation volume, staff time freed, and clinical outcomes
• Build narratives and recommendations for VP-level health system leadership
• Translate customer clinical workflows, call flows, cadence, handoff logic, and edge cases for Clinical and Product teams
• Build and maintain director- and VP-level champion relationships
• Build trust with clinical staff and respond to operational needs
• Own the feedback loop to Product and Engineering, distinguishing bugs, feature gaps, and scope creep
• Manage concurrent workstreams while maintaining quality
• Create scalable processes and playbooks
• Contribute field insights to product priorities, expansion strategies, and future sales opportunities