Tulip

Customer Success Manager

• Serve as the primary advocate, trusted advisor, and strategic partner for a dedicated portfolio of clients
• Work across Sales, Product, and Support to help customers maximize the value of the Tulip platform and achieve business goals
• Own a strategic book of business focused on relationship building, product adoption, net-revenue retention, and growth opportunities
• Guide new clients through onboarding and enablement to deliver fast time-to-value
• Cultivate relationships with users and executive sponsors across client organizations
• Lead regular strategic business reviews to align goals, track ROI, and maintain momentum
• Monitor platform usage and customer health metrics to identify at-risk accounts and develop intervention strategies
• Partner with the Retail Excellence team on feature launches and deeper user engagement
• Gather customer feedback and collaborate with Product to influence the roadmap
• Monitor support tickets and configuration requests to ensure timely resolution and account stability
• Develop and maintain client success plans aligned with strategic objectives, ROI, and milestones
• Own the renewal process and drive high retention rates through proactive planning and engagement
• Identify and qualify upsell and cross-sell opportunities in collaboration with Sales
• Travel for monthly on-site client visits