Customer Service Representative – Integrated Lawn Care

Turf Masters Lawn Care

. Answer customer inquiries via phone, email, and chat.

Posted 9/18/2026full-timeColorado Springs • Colorado • United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and problem-solving skills while effectively managing customer inquiries and ensuring satisfaction. Proficient in data entry and record-keeping with a focus on accuracy and attention to detail.

Highest-signal resume keywords

Customer Service ExperienceStrong Communication SkillsProblem-Solving SkillsAttention to DetailBasic Computer Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryRecord-KeepingBilling InquiriesPayment ProcessingCustomer Management Software

Soft Skills

Interpersonal SkillsPatienceProfessionalismCollaborationPositive Attitude

Tools & Technologies

Microsoft OfficeCRM System

Industry Keywords

Customer InquiriesCall CenterCustomer-Facing EnvironmentLawn Care ServicesService Appointments

About the role

Key responsibilities & impact

Answer customer inquiries via phone, email, and chat.
Schedule, modify, and confirm lawn care service appointments.
Provide accurate information about chemical lawn care programs, products, and promotions.
Address customer concerns, resolve complaints, and escalate complex issues to appropriate team members.
Maintain detailed and accurate records of customer interactions in the CRM system.
Proactively follow up with customers to ensure satisfaction and address service-related questions.
Assist with billing inquiries, payment processing, and account updates.
Collaborate with sales and operations teams to ensure seamless customer service delivery.

Requirements

What you’ll need

High school diploma or equivalent; college coursework is a plus.
No experience required.
Call center or customer-facing environment a plus.
Strong communication skills (verbal and written).
Strong problem-solving skills and ability to resolve issues effectively.
Ability to handle high volumes of customer inquiries in a fast-paced environment.
Strong attention to detail and accuracy in data entry and record-keeping.
Basic computer proficiency; experience with Microsoft Office and customer management software is preferred.
Ability to manage difficult situations with patience and professionalism.
Strong interpersonal skills and ability to work collaboratively with teams.
A positive, professional attitude.
Prior customer service experience is a plus but not required.

Benefits

Comp & perks

Training will be provided
Diversity, equity, and inclusion commitment