Turf Masters Lawn Care

Customer Support

• Answer customer inquiries via phone, email, and chat.
• Schedule, modify, and confirm lawn care service appointments.
• Provide accurate information about chemical lawn care programs, products, and promotions.
• Address customer concerns, resolve complaints, and escalate complex issues to appropriate team members.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Proactively follow up with customers to ensure satisfaction and address service-related questions.
• Assist with billing inquiries, payment processing, and account updates.
• Collaborate with sales and operations teams to ensure seamless customer service delivery.

Customer Service Representative – Integrated Lawn Care