Seasonal Guest Service Agent

Turner Enterprises

. Welcome guests and coordinate check-in and check-out procedures, including luggage assistance, room and property orientations, payment processing, and departure arrangements .

Posted 10/28/2026full-timeRaton • New Mexico • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates exceptional guest service skills, effective communication, and strong organizational abilities while managing multiple priorities in a hospitality environment. Proficient in payment processing, maintaining accurate guest records, and collaborating with various departments to enhance guest experiences.

Highest-signal resume keywords

Guest Service ExcellencePayment ProcessingProperty Management SystemsOrganizational SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment ProcessingGuest Folio ManagementRoom InspectionCash Handling ProceduresHospitality Management

Soft Skills

Interpersonal SkillsAttention to DetailAbility to Manage Multiple PrioritiesFlexibility

Tools & Technologies

Property Management SystemsReservation SoftwareMicrosoft Office Applications

Certifications & Qualifications

High School Diploma or GEDValid Driver's License

Industry Keywords

Guest ServicesHospitalityLuxury ResortFront Desk OperationsCustomer Service

About the role

Key responsibilities & impact

Welcome guests and coordinate check-in and check-out procedures, including luggage assistance, room and property orientations, payment processing, and departure arrangements
Respond to guest inquiries, requests, and reservations in person, by phone, and through other communication channels
Coordinate guest activities, spa appointments, dining reservations, tours, and excursions with applicable departments
Anticipate guest needs, accommodate special requests, and communicate guest preferences to team members
Prepare and verify daily guest status reports, arrival materials, welcome notes, itineraries, and boxed-lunch cards
Conduct room inspections and assist with preparing guest accommodations for arrivals
Maintain accurate guest folios and verify room, retail, spa, and activity charges
Process payments and adjustments; handle cash transactions, cash drawers, and gratuities
Address guest concerns and feedback, escalating matters to management when appropriate
Assist with company store sales and promote Reserve amenities, activities, and special offerings
Maintain cleanliness, organization, and professional appearance of front desk, lobby, entrance, and guest lounge areas
Collaborate with housekeeping, food and beverage, activities, and other departments
Follow company policies, confidentiality standards, and guest service procedures
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or general education degree (GED)
Excellent verbal and written communication skills
Strong interpersonal skills and commitment to exceptional guest service
Strong organizational skills, attention to detail, and ability to manage multiple priorities
Ability to work flexible schedules, including weekends, holidays, and varying shifts
Valid driver's license if the position requires vehicle operation, or ability to obtain one within 30 days of employment
Driving record must meet Company and insurance-provider standards
Documentation establishing identity and employment authorization within three days of hire pursuant to federal law
Comfortable living and working in an isolated mountain environment with limited access to shopping, dining, and other services
Ability to stand, walk, reach, stoop, kneel, crouch, or crawl for extended periods
Ability to lift and/or move up to 50 pounds
Ability to perform physical labor and remain on feet for extended periods
Ability to work long hours in an office/reception area and at a computer
Preferred: education or training in hospitality management or a related field
Preferred: previous front desk, guest services, or hospitality experience, preferably in a luxury resort or hotel
Preferred: experience using property management systems, reservation software, and Microsoft Office applications
Preferred: experience with payment processing, guest folios, and cash-handling procedures

Benefits

Comp & perks

Paid Sick Leave
Employee Assistance Program
Competitive wages with applicable gratuities
Access to amenities and outdoor adventures, subject to Company policies and availability
Opportunity to live and work in one of the country's most stunning natural environment
Company housing: single- and double-bedroom dorm room style housing, subject to availability
Seasonal position of up to six months