Turner Enterprises

Agent

• Welcome guests and coordinate check-in and check-out procedures, including luggage assistance, room and property orientations, payment processing, and departure arrangements
• Respond to guest inquiries, requests, and reservations in person, by phone, and through other communication channels
• Coordinate guest activities, spa appointments, dining reservations, tours, and excursions with applicable departments
• Anticipate guest needs, accommodate special requests, and communicate guest preferences to team members
• Prepare and verify daily guest status reports, arrival materials, welcome notes, itineraries, and boxed-lunch cards
• Conduct room inspections and assist with preparing guest accommodations for arrivals
• Maintain accurate guest folios and verify room, retail, spa, and activity charges
• Process payments and adjustments; handle cash transactions, cash drawers, and gratuities
• Address guest concerns and feedback, escalating matters to management when appropriate
• Assist with company store sales and promote Reserve amenities, activities, and special offerings
• Maintain cleanliness, organization, and professional appearance of front desk, lobby, entrance, and guest lounge areas
• Collaborate with housekeeping, food and beverage, activities, and other departments
• Follow company policies, confidentiality standards, and guest service procedures
• Perform other duties as assigned

Explore Seasonal Guest Service Agent at Turner Enterprises. Review requirements and application details.

Open roles

Seasonal Guest Service Agent