Telecom Analyst

Turning Point Global Solutions

. Provide front-line technical support, helping users resolve issues with TEMS systems .

Posted 10/9/2026full-timeRockville • Maryland • United StatesJuniorMid-Level💰 $45,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in providing technical support for TEMS systems, with a strong focus on customer service, issue resolution, and data management. Capable of updating standard operating procedures and supporting telecom ordering processes within federal government programs.

Highest-signal resume keywords

TEMS Technical SupportHelp Desk ExperienceTicketing Systems ProficiencyMicrosoft Office ProficiencyPublic Trust Clearance Eligibility

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TEMS ConfigurationData EntryIssue TrackingManagement ReportingTelecom Systems Support

Soft Skills

Excellent CommunicationCustomer ServiceAttention to Detail

Tools & Technologies

Ticketing SystemsMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Industry Keywords

Telecom Ordering ProcessesFederal Government Programs

About the role

Key responsibilities & impact

Provide front-line technical support, helping users resolve issues with TEMS systems
Serve as the first point of contact for users
Log, track, and ensure issues are resolved promptly
Provide data and information for management reporting
Update Help Desk Standard Operating Procedures (SOPs)
Perform a variety of TEMS configuration activities

Requirements

What you’ll need

Minimum of a High School diploma with 2 years of experience, or an equivalent combination of education and training
2+ years of help desk or customer service experience, preferably supporting telecom or TEM systems
Experience with ticketing systems
Proficiency in Microsoft Office (Word, Excel, Outlook)
Excellent communication, customer service, attention to detail, and data entry skills
Ability to qualify for a Public Trust clearance
Experience supporting federal government telecom or IT programs preferred
Familiarity with telecom ordering processes preferred

Benefits

Comp & perks

Annual performance bonus
Annual merit increases
Comprehensive health benefits fully funded by the company for employees
401(k) retirement plan with company match
Paid time off plus holidays
Professional development opportunities
Collaborative and inclusive work culture