Delivery Lead

Turnkey Africa Ltd

. Own solution delivery and be responsible for implementation leadership, quality, and timely delivery of proprietary and partner products .

Posted 9/21/2026full-timeNairobi • KenyaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in solution delivery, project management, and client relationship management, with a strong focus on quality assurance and process improvement. Proficient in stakeholder analysis, requirements management, and agile methodologies to ensure successful implementation of business solutions.

Highest-signal resume keywords

Solution Delivery ManagementTurnQuest Application KnowledgeStakeholder AnalysisQuality ManagementLeadership and People Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirements DefinitionBusiness Analysis ModellingPlanning and SchedulingIssue ManagementTest Scripts DevelopmentTraining CoordinationAgile MethodologiesChange ManagementRisk ManagementPerformance Metrics Development

Soft Skills

Excellent Customer ServiceOrganizational SkillsSelf-MotivationProactive ApproachEffective Communication

Industry Keywords

Delivery ProcessesClient ExpectationsProcess ImprovementMentorshipTeam Development

About the role

Key responsibilities & impact

Own solution delivery and be responsible for implementation leadership, quality, and timely delivery of proprietary and partner products
Oversee and manage delivery processes and teams
Create and maintain delivery resources, schedules, assignments, and capacity plans
Lead internal delivery and implementation meetings
Manage TurnQuest solution delivery, schedules, risks, decisions, client expectations, work plans, and changing requirements
Identify delivery risks and provide recommendations for risk avoidance
Communicate with clients to identify needs and evaluate alternative business solutions
Increase customer satisfaction and deepen client relationships
Monitor and evaluate the client delivery team
Support process improvements and development of delivery policies, procedures, methods, and tools
Support implementation methodology, processes, and tools
Serve as an escalation point for the delivery team
Guide customers and partners through change initiatives
Coordinate requirements definition, validation, and sign-off
Develop and coordinate approval of As-Is and To-Be business process models
Lead gap requirements management and stakeholder transition activities
Lead change management and impact analysis
Coordinate stakeholder analysis and communication
Apply assurance and quality methodologies, audits, testing, quality gates, and deliverable reviews
Coordinate delivery frameworks, methodologies, functional specifications, use cases, user stories, UAT plans, defect analysis, forms, templates, guidance, and business cases
Develop an annual delivery events calendar aligned with organizational and departmental strategies
Conduct performance management and establish progress metrics
Support team development, business continuity, and growth initiatives
Provide leadership, motivation, training, coaching, mentorship, and recognition
Coordinate one-on-ones, 360-degree feedback, surveys, formal sessions, weekly meetings, and retrospectives
Participate in agile team activities and cover for absent colleagues when required
Coordinate priorities, work, dependencies, deliverables, milestones, testing, quality reviews, release readiness, ICT requirements, and staff availability across stakeholders

Requirements

What you’ll need

Professional delivery experience or equivalent insurance and/or accounting business knowledge (minimum of 2 years)
Working knowledge of TurnQuest applications
Understanding of requirements definition and management processes
Understanding of stakeholder analysis and management
Understanding of business analysis modelling techniques
Delivery experience in planning, scheduling, issue management, communication, quality management, test scripts, training, and teamwork
Excellent leadership and people management skills
Willingness to support and mentor junior staff
Excellent customer-facing/customer service skills
Ability to work under pressure and meet deadlines
Flexibility, including shift and out-of-hours working
Excellent organizational skills
Ability to manage sensitive and sometimes confidential information
Self-motivation and ability to take responsibility
Initiative and a proactive approach to daily tasks
Good oral and written communication skills
Ability to work and communicate effectively with team members

Benefits

Comp & perks

No benefits, perks, or compensation extras are specified in the posting