Turnkey Africa Ltd

General

• Own solution delivery and be responsible for implementation leadership, quality, and timely delivery of proprietary and partner products
• Oversee and manage delivery processes and teams
• Create and maintain delivery resources, schedules, assignments, and capacity plans
• Lead internal delivery and implementation meetings
• Manage TurnQuest solution delivery, schedules, risks, decisions, client expectations, work plans, and changing requirements
• Identify delivery risks and provide recommendations for risk avoidance
• Communicate with clients to identify needs and evaluate alternative business solutions
• Increase customer satisfaction and deepen client relationships
• Monitor and evaluate the client delivery team
• Support process improvements and development of delivery policies, procedures, methods, and tools
• Support implementation methodology, processes, and tools
• Serve as an escalation point for the delivery team
• Guide customers and partners through change initiatives
• Coordinate requirements definition, validation, and sign-off
• Develop and coordinate approval of As-Is and To-Be business process models
• Lead gap requirements management and stakeholder transition activities
• Lead change management and impact analysis
• Coordinate stakeholder analysis and communication
• Apply assurance and quality methodologies, audits, testing, quality gates, and deliverable reviews
• Coordinate delivery frameworks, methodologies, functional specifications, use cases, user stories, UAT plans, defect analysis, forms, templates, guidance, and business cases
• Develop an annual delivery events calendar aligned with organizational and departmental strategies
• Conduct performance management and establish progress metrics
• Support team development, business continuity, and growth initiatives
• Provide leadership, motivation, training, coaching, mentorship, and recognition
• Coordinate one-on-ones, 360-degree feedback, surveys, formal sessions, weekly meetings, and retrospectives
• Participate in agile team activities and cover for absent colleagues when required
• Coordinate priorities, work, dependencies, deliverables, milestones, testing, quality reviews, release readiness, ICT requirements, and staff availability across stakeholders

Delivery Lead

Architect

• Lead the Architecture & Evolve Platform portfolio covering Architecture & API Standards, Evolve Studio, Shared Experience and Quality Assurance
• Provide product teams with technical direction, reusable capabilities and objective quality evidence
• Own target architecture, domain boundaries, API and data contracts, integration patterns, architecture decision records and developer documentation
• Chair the Architecture Forum and resolve cross-team decisions
• Review significant designs before build and record approved exceptions
• Define Legacy-to-Evolve transition designs and maintain the architecture roadmap
• Own Evolve Studio product and pricing configuration, workflow and underwriting controls, multitenancy and multilingual capabilities
• Deliver tested and documented Studio capabilities, support adoption and resolve Studio code defects
• Own shared frontend foundations, the design system and reusable components across products and channels
• Agree UX and accessibility standards and reduce duplicate frontend builds
• Lead QA strategy, test automation, regression and performance validation
• Publish test results and defects against release criteria, flag blocking risks and verify fixes through retesting
• Lead four squad leads, develop skills and succession, and set performance expectations
• Own the portfolio roadmap, quarterly outcomes and budget
• Assess build-versus-buy decisions and explain costs, dependencies and investment trade-offs to the CTO and ExCo
• Deliver first-90-day assessment, standards, roadmap, quality improvement and resourcing-plan outcomes

Head of Platform – Architecture

Software Engineer

• Lead Caava’s legacy engineering portfolio, protecting the company’s largest current revenue source
• Support new customer work, necessary modernisation and progressive migration to Evolve
• Balance Run, Grow & Modernise, and Migrate priorities through domain leads and specialist teams
• Keep legacy products reliable and customers supported through application support, incident improvement and safe change
• Maintain engineering coverage and recovery readiness with Platform Operations
• Match commitments to available skills and protect support and migration capacity
• Close capacity gaps through hiring, partners and cross-training
• Retain critical knowledge, strengthen succession and career paths, and develop teams
• Own engineering delivery of legacy SOWs, projects and lifecycle upgrades, including WebLogic, Java and Oracle
• Align estimates, resourcing, change control, testing and customer acceptance to meet commitments and protect delivery margin
• Reduce security, supportability and technical-debt risks through modernisation
• Own the integrated customer migration plan and legacy-side readiness, including business-rule discovery, data conversion, reconciliation and retirement
• Coordinate dependencies, rehearsals, cutover and rollback readiness
• Build reusable upgrade and migration patterns
• Retire services, licences and capacity after customer acceptance, data integrity, operational readiness and commercial exit conditions are met
• Own the roadmap, budget, risks and quarterly outcomes
• Provide the CTO and ExCo with evidence on delivery, capacity and revenue exposure
• Escalate trade-offs early with recommendations and challenge unsafe, underfunded or under-resourced commitments
• Establish a baseline of customers, revenue, commitments, capacity and lifecycle risks
• Agree a resourced Run, Grow & Modernise, and Migrate roadmap
• Put intake controls and priority staffing actions in motion
• Demonstrate control of capacity and forecasts, deliver milestones and migration rehearsals or customer proof points, and present quarterly portfolio reviews

Delivery Lead

Head of Platform – Architecture

Head of Legacy Engineering – Migration Enablement