Customer Support / Customer Success

TutorSpace

. Ensure high customer satisfaction as the primary point of contact for parents and students .

Posted 10/12/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with a focus on high satisfaction, effective communication, and solution-oriented problem-solving. Proficient in advising customers on educational needs and sales of tutoring packages, with a strong emphasis on reliability and organizational skills.

Highest-signal resume keywords

Native-Level German Language SkillsCustomer Support ExperienceSales ExperienceExcellent Communication SkillsStrong Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyPatienceSolution-Oriented ApproachReliabilityAccountability

Certifications & Qualifications

Bachelor's DegreeMaster's DegreeMBA

Industry Keywords

Customer SatisfactionTutoring PackagesContract RenewalsBehavior UnderstandingStress Management

About the role

Key responsibilities & impact

Ensure high customer satisfaction as the primary point of contact for parents and students
Support customers by phone, email, and WhatsApp
Advise customers and find the best solutions for their needs
Advise customers on contract renewals and the number of tutoring hours required
Closely coordinate with the tutoring and educational consulting teams
Support customers during tutor substitutions and teacher changes
Ensure seamless transitions in lessons
Resolve customer issues reliably
Conduct cancellation conversations in a positive and constructive manner
Sell additional tutoring packages

Requirements

What you’ll need

Reliability and accountability in everything you do
Native-level or accent-free German language skills
Enjoyment of and ability to advise customers and sell additional tutoring packages
Understanding of people's behavior and needs
Excellent communication and empathy skills
Patience and a solution-oriented approach to work
Strong organizational skills and the ability to maintain an overview even in stressful situations
Experience in sales, customer support, or similar roles is a plus
A bachelor's, master's, and/or MBA degree is a plus
Additional languages are a plus

Benefits

Comp & perks

100% remote work from home
Flexible working hours
Attractive gross annual salary
Direct influence on company development
High autonomy and responsibility from day one
Young and dynamic team
Work in a team that communicates on an equal footing
Opportunity to shape the future of an education platform
Opportunities for personal growth