IT Support Engineer

Twelve Labs

. Serve as primary point of contact for employee technology issues across hardware, operating systems, identity, networking, SaaS applications, and corporate infrastructure .

Posted 9/25/2026full-timeSan Francisco • California • United StatesMid-LevelSenior💰 $118,000 - $140,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureDNSGoogle Cloud PlatformJamfMacOSPythonSwitchingTCP/IPGo

About the role

Key responsibilities & impact

Serve as primary point of contact for employee technology issues across hardware, operating systems, identity, networking, SaaS applications, and corporate infrastructure
Diagnose and resolve issues across primarily macOS devices, with additional Windows and other device support
Administer identity providers, productivity suites, MDM, endpoint security tooling, networking, and enterprise SaaS applications
Own and improve onboarding, offboarding, role changes, device provisioning, and application access workflows
Build and manage secure Wi-Fi and IT access systems for San Francisco, Seoul, and future offices
Build automation for provisioning, deprovisioning, access management, inventory, and high-volume IT processes
Use Python, Bash, APIs, and Okta Workflows to eliminate repetitive tasks
Manage identity and access across Okta, Google Workspace, GitHub, AWS, and enterprise SaaS applications
Support office moves and reconfigurations
Support endpoint configuration, compliance, patching, and lifecycle management
Evaluate, deploy, govern, and troubleshoot AI development and productivity tools
Support security and compliance audits and maintain technical IT controls and evidence
Partner with Security, People Operations, and Legal & Compliance on access governance, endpoint security, and compliance initiatives
Identify recurring support patterns and address them through automation, tooling, documentation, or systemic fixes
Support office technology and networking, including conference rooms, AV systems, wireless networks, switches, and related infrastructure
Manage global IT asset lifecycle processes including procurement, inventory, deployment, recovery, and replacement
Write and maintain IT documentation, runbooks, troubleshooting guides, and knowledge base content
Drive technical escalations across internal teams and vendors
Participate in an on-call or escalation rotation as needed outside normal US business hours

Requirements

What you’ll need

4+ years of experience in IT engineering, systems administration, corporate IT, endpoint engineering, or technical support
Experience in a startup, high-growth technology company, or similarly fast-moving environment
Experience supporting a distributed workforce across multiple countries and/or time zones
Strong troubleshooting skills across endpoints, applications, identity systems, and networks
Significant hands-on experience supporting macOS, with working knowledge of Windows
Experience administering Okta, Google Workspace, or Microsoft Entra ID
Experience with device management configuration profiles, tooling, and MDM platforms such as Kandji, Jamf, or Microsoft Intune
Experience with SSO, SAML/OIDC/OAuth 2.0, least-privilege principles, RBAC, and ABAC
Solid networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, VPN/ZTNA, routing, and switching
Experience using Python, Bash, PowerShell, Go, APIs, or workflow automation
Experience implementing technical compliance controls for SOC 2, ISO 27001, NIST 800-171/CMMC, PCI DSS, or GDPR
Strong communication skills and ability to work with users of varied technical backgrounds
Ability to manage multiple competing workstreams and priorities
Preferred: experience with zero-trust, device trust, conditional access, EDR, CrowdStrike Falcon, Cloudflare Zero Trust, Zscaler, AWS/GCP/Azure IAM, enterprise AI tools, LLM platforms, AI coding assistants, HRIS/identity/MDM/ticketing/SaaS integrations, major IT initiatives, or relevant IT/networking/system administrator certifications
Ability to travel up to 10% annually
May require participation in on-site interviews and/or in-person onboarding processes

Benefits

Comp & perks

Full health, dental, and vision benefits
Extremely flexible PTO and parental leave policy
Office closed the week of Christmas and New Years
Monthly wellness stipend
Annual Learning & Development stipend
Global offices in San Francisco and Seoul
Coworking office memberships for remote team members
VISA support where applicable
Transportation stipend (SF onsite only)
Daily lunch & dinner provided (SF onsite only)
Equity offered