Twelve Labs

Marketing

• Help plan and execute marketing events from logistics through post-event wrap-up
• Support execution of marketing and demand gen campaigns and programs in partnership with the marketing team
• Provide day-to-day marketing team support, asset coordination, reporting, and administrative needs
• Partner closely with partner marketing, design, product marketing, and demand gen to keep cross-functional work on track
• Coordinate and track marketing projects across the team, keeping timelines, deliverables, and stakeholders aligned

Marketing Specialist

Content Writer

• Write blog posts, guides, video outlines, and tutorials for developers, creators, AI-native builders, and marketers
• Own SEO and on-page optimization, working with external SEO and web development support
• Create explainers, how-tos, and conceptual overviews to make video AI accessible to technical and non-technical audiences
• Write technical articles for developer forums, industry publications, and news sites
• Support email and social copy where technical accuracy or product nuance matters
• Partner with product, engineering, and partner marketing to stay current on TwelveLabs' products and roadmap
• Explain how TwelveLabs models integrate with tools such as Claude, ChatGPT, and MCP servers
• Monitor competitor and broader video AI messaging to improve TwelveLabs' positioning

Staff Technical Marketing Writer

Product Manager

• Own the product roadmap for co-development, distribution, and integration partnerships across major cloud providers and data platforms
• Partner with product and engineering counterparts at platform companies to scope, prioritize, and ship joint integrations
• Identify business and technical risks and design tests to validate partner and customer demand before engineering execution
• Translate ambiguous, multi-stakeholder partner requirements into clear product specifications
• Drive integrations end to end, including technical design, security and compliance review, GTM enablement, launch, and co-sell readiness
• Align Engineering, Sales, Partnerships, and Marketing on roadmap priorities, pricing, packaging, and joint go-to-market plans
• Track partner-sourced pipeline, usage, and adoption as core success metrics
• Hold the roadmap accountable to product and business outcomes
• Represent TwelveLabs in partner-facing technical and business conversations
• Work across Product, Engineering, Science, Go-to-Market, Sales, Partnerships, Field Engineering, Security, Legal, and Marketing
• Manage a portfolio of concurrent partner workstreams from early technical scoping through general availability and scale

Senior Staff Product Manager – Platform Integrations, Partnerships

Support Engineer

• Serve as primary point of contact for employee technology issues across hardware, operating systems, identity, networking, SaaS applications, and corporate infrastructure
• Diagnose and resolve issues across primarily macOS devices, with additional Windows and other device support
• Administer identity providers, productivity suites, MDM, endpoint security tooling, networking, and enterprise SaaS applications
• Own and improve onboarding, offboarding, role changes, device provisioning, and application access workflows
• Build and manage secure Wi-Fi and IT access systems for San Francisco, Seoul, and future offices
• Build automation for provisioning, deprovisioning, access management, inventory, and high-volume IT processes
• Use Python, Bash, APIs, and Okta Workflows to eliminate repetitive tasks
• Manage identity and access across Okta, Google Workspace, GitHub, AWS, and enterprise SaaS applications
• Support office moves and reconfigurations
• Support endpoint configuration, compliance, patching, and lifecycle management
• Evaluate, deploy, govern, and troubleshoot AI development and productivity tools
• Support security and compliance audits and maintain technical IT controls and evidence
• Partner with Security, People Operations, and Legal & Compliance on access governance, endpoint security, and compliance initiatives
• Identify recurring support patterns and address them through automation, tooling, documentation, or systemic fixes
• Support office technology and networking, including conference rooms, AV systems, wireless networks, switches, and related infrastructure
• Manage global IT asset lifecycle processes including procurement, inventory, deployment, recovery, and replacement
• Write and maintain IT documentation, runbooks, troubleshooting guides, and knowledge base content
• Drive technical escalations across internal teams and vendors
• Participate in an on-call or escalation rotation as needed outside normal US business hours

IT Support Engineer

Operations

• Own Legal intake, triage, matter tracking, workflow administration, and status reporting
• Replace repetitive manual work with standardized workflows, self-service tools, or automation
• Serve as operational owner of the existing CLM
• Lead requirements gathering for future legal technology
• Maintain corporate records, governance calendars, and support board/committee meetings, filings, and entity administration
• Maintain a consolidated compliance calendar covering policies, training, audits, certifications, filings, assessments, and recurring reviews
• Coordinate compliance projects across Legal, Security, Engineering, Product, Finance, People, and other operational owners
• Support legal and administrative components of SOC 2, CMMC, privacy, accessibility, AI governance, and similar initiatives
• Maintain policy inventories, review cycles, approval records, version histories, and employee acknowledgments
• Maintain Legal playbooks, standard operating procedures, decision trees, training materials, precedents, and internal guidance
• Coordinate cross-functional Legal projects and document decisions, owners, deadlines, and follow-up actions
• Serve as point of contact for Legal processes, intake, contract status, signatures, records, and documentation
• Train employees on Legal systems and workflows

Marketing Specialist

Staff Technical Marketing Writer

Senior Staff Product Manager – Platform Integrations, Partnerships

IT Support Engineer

Legal Operations Lead