Staff Solutions Architect

Twelve Labs

. Deliver an exceptional customer experience by providing technical expertise, scoping use cases, and supporting implementation of video AI applications .

Posted 10/15/2026full-timeRemote • United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering technical solutions and exceptional customer experiences, particularly in video AI applications and cloud environments. Proficient in managing technical relationships, driving customer implementations, and collaborating across teams to shape product roadmaps.

Highest-signal resume keywords

Technical Account ManagementVideo AI ApplicationsAWS ExperienceREST APIsCustomer Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PythonJavaScriptLLMsMultimodal AIVideo WorkflowsVideo WorkloadsImplementation EngineeringCloud ComputingTechnical DocumentationIntegration Debugging

Soft Skills

Exceptional CommunicationCollaborative AttitudeProblem-SolvingCustomer Relationship BuildingProject Management

Tools & Technologies

Amazon BedrockAWSAzureGCPTwelveLabs APIs

Industry Keywords

Technical ExpertiseCustomer ExperienceScalable SolutionsSecurity ComplianceProduct Roadmap

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformJavaScriptPython

About the role

Key responsibilities & impact

Deliver an exceptional customer experience by providing technical expertise, scoping use cases, and supporting implementation of video AI applications
Own technical relationships with strategic customers and ensure successful integrations
Resolve complex technical challenges and drive adoption across customer organizations
Guide customers on best practices for using TwelveLabs APIs to create secure, scalable, and differentiated video-understanding experiences
Serve as the first line of defense for design, security, compliance, and architecture questions
Escalate complex requirements to internal experts as needed
Create and maintain documentation, implementation guides, and FAQs
Gather customer feedback and represent the voice of developers and enterprises to internal teams
Help shape product roadmaps and future capabilities
Collaborate with Sales, Product, Partnerships, and Engineering teams

Requirements

What you’ll need

5+ years of experience in a technical, customer-facing role such as Solutions Architect, Technical Account Manager, or Implementation Engineer
Experience working with hyperscalers; AWS preferred, with hands-on experience supporting customers building on Amazon Bedrock
Experience with Azure, GCP, or other cloud providers also welcome
Strong understanding of and experience working with LLMs, multimodal AI, REST APIs, Python, JavaScript, and modern application development
Deep understanding of video workflows and video workloads
Experience driving customer implementations from kickoff through production launch
Track record of building trusted technical relationships
Exceptional communication skills, including translating complex technical concepts to business stakeholders
Ability to debug integration issues with engineering teams
Ability to manage multiple projects simultaneously and thrive in a fast-changing environment
Collaborative, humble attitude and eagerness to help customers and internal teams succeed
Ability to travel up to 10% of the time annually
Ability to participate in on-site interviews and/or in-person onboarding processes as required

Benefits

Comp & perks

Pension (in line with company auto-enrollment obligations)
Private medical insurance
PTO - 25 days with 8 holidays
Ability to carry forward up to five days’ accrued but untaken holiday until 31 March of the following holiday year
Sick Days - 5
Potential future benefits including income protection and life insurance