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About the role
Key responsibilities & impact- Oversee all aspects of client management from proactively managing briefs through production to cultivating and securing long-term partnerships
- Serve as the primary client liaison, ensuring seamless communication, alignment, and execution across creative, development, and production teams
- Proactively manage new client briefs through production
- Manage daily external client communication relating to active briefs through production
- Coordinate internal communications related to client activity and collaborate with development, creative, and production teams
- Lead project management of internal partners to meet expected response times and client ASLs
- Track and cultivate new business activity and provide weekly status updates to stakeholders
- Nurture new business relationships through meetings, calls, and follow-ups
- Define and implement tailored client strategies to identify growth opportunities, address challenges, and exceed sales and account targets
- Identify and analyze needs, gaps, and opportunities within clients' supply bases
- Lead RFP and tender submissions to secure new opportunities
- Monitor industry trends and client feedback to inform strategy and maintain competitiveness
- Leverage AI to improve process efficiency and automation while preserving creativity, judgment, and original thinking
Requirements
What you’ll need- 5+ years of experience in a similar role within the CPG, lifestyle, or home industry
- Highly analytical with the ability to think strategically and make confident decisions
- Ability to manage multiple clients and tasks efficiently in a professional and respectful manner
- Creative problem-solver who autonomously seeks and provides viable solutions to internal and external challenges
- Negotiation skills
- Proactive, can-do attitude across all areas of responsibility
Benefits
Comp & perks- Medical, dental, vision, disability, and life benefits
- Mental Health Mondays: offices close globally once a month (an additional 12 days per year)
- Generous paid time off, including birthday, personal days, and time off around holidays
- Paid parental leave
- Family planning and wellness benefits
- Summer Fridays
- Discretionary bonuses