twelveNYC

Designer

• Lead the industrial design process for hydration products from research and ideation through concept development, sketching, 3D modeling, prototyping, refinement, and production handoff.
• Translate client briefs, brand positioning, consumer needs, retail requirements, and target price points into clear product concepts and design solutions.
• Conduct category, competitor, consumer, material, color, and trend research to identify whitespace and inform differentiated product opportunities.
• Create sketches, concept boards, design narratives, CAD models, 3D renderings, and presentation materials.
• Design across the full hydration experience, including vessel form, grip, balance, weight, drinking interface, lid mechanics, handles, straws, portability, cleanability, storage, and accessory integration.
• Develop color, material, and finish strategies for stainless steel, copolyester, polypropylene, silicone, recycled materials, and other food-contact applications.
• Build accurate 3D CAD models and detailed design documentation, including dimensions, tolerances, part relationships, assembly intent, and critical performance requirements.
• Partner with product development, engineering, sourcing, and manufacturing teams to design for cost-effective, high-volume production.
• Evaluate and refine prototypes, samples, and tooling iterations for aesthetics, ergonomics, usability, leak resistance, thermal performance, durability, stability, fit, finish, and ease of cleaning.
• Identify design risks and resolve issues related to manufacturability, component complexity, material selection, cost, timing, quality, and user experience.
• Collaborate with suppliers and factory partners to review technical feedback, improve construction, and maintain design intent.
• Work with graphic, packaging, and brand teams to create a cohesive consumer experience.
• Present concepts and design recommendations to clients and senior stakeholders.
• Maintain organized project files, CAD revisions, specifications, sample feedback, and design decisions across multiple concurrent programs.
• Stay current on hydration behaviors, competitive launches, emerging materials, sustainability developments, manufacturing capabilities, food-contact considerations, and product-safety requirements.
• Leverage AI to improve process efficiency and automation while preserving creativity, judgment, and original thinking.

Senior Industrial Designer

Account Executive

• Proactively manage all new client briefs through production.
• Manage daily external client communication relating to active briefs through production.
• Coordinate internal communications related to client activity with development, creative, and production teams.
• Lead project management of internal partners to meet expected response times and client ASLs.
• Track and cultivate new business activity, engaging prospective clients to develop partnerships and identify growth opportunities.
• Provide weekly status updates to stakeholders.
• Nurture new business relationships through meetings, calls, and follow-ups to secure long-term partnerships.
• Define and implement tailored client strategies to identify growth opportunities, address client-specific challenges, and exceed sales and account targets.
• Identify and analyze needs, gaps, and opportunities within clients’ supply bases to generate additional business.
• Lead RFP and tender submissions and deliver competitive proposals.
• Monitor industry trends and client feedback to inform strategy and maintain competitive solutions.
• Leverage AI to improve process efficiency and automation while preserving creativity, judgment, and original thinking.

Account Director

Account Manager

• Build and manage a qualified pipeline of new business across target industries, brands, agencies, and corporate accounts through outbound prospecting, referrals, networking, events, and existing relationships.
• Own the full sales cycle, including lead generation, discovery, solution development, presentations, pricing, negotiation, close, and post-sale account expansion.
• Consult with clients to understand campaign goals, target audience, budget, quantity, timing, distribution needs, and brand standards, then recommend relevant promotional product solutions.
• Develop and present persuasive proposals, product assortments, pitch decks, samples, and RFP or tender submissions that clearly communicate value and differentiate Twelve.
• Partner with creative, product development, sourcing, logistics, and production teams to deliver custom merchandise programs that are feasible, competitive, on brand, and executable.
• Build accurate estimates and pricing with a strong understanding of product costs, decoration methods, freight, duties, packaging, fulfillment, and target margin.
• Meet or exceed revenue, gross-margin, new-business, and account-growth targets while protecting long-term client value.
• Grow existing accounts by identifying seasonal programs, events, employee gifting, influencer seeding, retail activations, launches, and other repeat or cross-sell opportunities.
• Stay current on promotional product trends, materials, sustainability, decoration techniques, supplier capabilities, compliance requirements, and competitor activity.
• Represent Twelve in client meetings, industry events, and networking opportunities, building trusted relationships with decision-makers and procurement partners.
• Ensure a strong handoff after the sale and remain accountable for client satisfaction, issue resolution, repeat business, and long-term partnership growth.
• Leverage AI to improve process efficiency and automation while preserving individual creativity, judgment, and original thinking.

Software Engineer

• Serve as the primary link between internal creative and industrial design teams, sourcing partners, and factories, ensuring seamless execution of hot and cold hydration products and packaging
• Develop a deep understanding of each client’s brand, target consumer, price point, and hydration strategy to deliver cohesive, commercially relevant assortments
• Collaborate with design, engineering, quality, and sales teams to introduce new materials, constructions, features, and manufacturing techniques into product development
• Own multiple hydration programs simultaneously, managing timelines, budgets, quality, and approvals across seasonal and evergreen assortments
• Build and maintain detailed development schedules covering concept handoff, costing, prototyping, testing, tooling, sampling, production, and delivery
• Navigate competing priorities with strong judgment, flexibility, urgency, and a solutions-oriented mindset
• Translate creative concepts into clear, actionable product briefs, technical specifications, bills of materials, packaging requirements, and factory comments
• Develop accurate specifications for bottles, tumblers, travel mugs, lids, straws, handles, seals, and related hydration accessories
• Evaluate and refine prototypes and samples for construction, ergonomics, leak resistance, thermal performance, durability, fit, finish, cleanability, and overall user experience
• Partner with domestic and international vendors to source materials, develop components, negotiate pricing, and execute multi-SKU hydration programs
• Balance target cost and margin with design integrity, performance, quality, packaging, tooling, freight, and brand standards

Product Developer

Head of Department

• Develop and execute the global technology and business systems roadmap aligned with company growth priorities, operating model, client requirements, and risk profile
• Establish governance for technology intake, prioritization, investment decisions, system ownership, architecture standards, and roadmap accountability
• Advise executive leadership on technology priorities, dependencies, operating risks, investment tradeoffs, and emerging capabilities
• Own the lifecycle, performance, and integration of core ERP, CRM, finance, project and workflow management, product lifecycle, HR, collaboration, reporting, and related systems
• Define target application architecture, system-of-record model, integration standards, data flows, and platform ownership
• Partner with functional leaders to identify capability gaps, define requirements, and make build, buy, integrate, optimize, or retire decisions
• Oversee end-user technology, connectivity, identity and access, device lifecycle management, collaboration tools, software provisioning, and employee technology support
• Establish service standards for requests, incidents, escalations, root-cause resolution, documentation, release management, and user communication
• Own cybersecurity policies, controls, monitoring, incident response, vulnerability management, security awareness, and remediation planning
• Partner with Legal, Compliance, People Operations, and Finance on privacy, audit, segregation-of-duties, data-retention, and regulatory requirements
• Maintain tested backup, recovery, disaster response, and business continuity capabilities
• Support client security reviews, audit requests, cyber-insurance requirements, and evidence readiness
• Establish data ownership, master-data standards, quality controls, retention requirements, and access rules
• Improve reporting integrity, system-of-record discipline, and access to timely decision-ready information
• Build a roadmap for AI and automation and establish responsible AI standards
• Map workflows, identify root causes and control gaps, and redesign processes before implementing technology
• Implement integrations, APIs, workflows, and automation to reduce fragmented tools and manual handoffs
• Define baseline measures and track adoption, cycle time, data quality, service improvement, control effectiveness, and financial return
• Lead technology implementations, upgrades, migrations, and integrations from discovery through stabilization
• Set scope, milestones, decision rights, dependencies, risks, and success measures for initiatives
• Create communication, training, and adoption plans and hold business owners accountable
• Manage technology budget, licensing strategy, vendor portfolio, implementation partners, contracts, renewals, service levels, and performance reviews
• Optimize licenses, control statements of work and milestones, track benefits, and ensure vendor accountability
• Build internal and external resources needed for reliable support and roadmap execution
• Report on roadmap progress, system performance, adoption, incidents, risk, spend, vendor health, and business outcomes
• Maintain a hands-on operational approach when service delivery or business continuity requires it

Senior Industrial Designer

Account Director

Account Manager

Product Developer

Head of IT Business Applications