Head of IT Business Applications

twelveNYC

. Develop and execute the global technology and business systems roadmap aligned with company growth priorities, operating model, client requirements, and risk profile .

Posted 9/23/2026full-timeBrooklyn • New York • United StatesLead💰 $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing enterprise technology and business applications, with a strong focus on ERP, CRM, and SaaS architecture. Proven ability to lead technology implementations, optimize processes, and ensure compliance with security and governance standards.

Highest-signal resume keywords

ERP Management (NetSuite)CRM Management (Monday)SaaS ArchitectureCybersecurity PoliciesTechnology Budget Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise Technology ManagementBusiness ApplicationsDigital TransformationData GovernanceIntegration StandardsAutomation ImplementationIncident ResponseService ManagementWorkflow ManagementReporting Systems

Soft Skills

Leadership AccountabilitySolutions-Driven ApproachInfluencing DecisionsPragmatic JudgmentService-Oriented Leadership

Tools & Technologies

NetSuiteMondayNotionAPIsCollaboration ToolsIdentity and Access ManagementBackup and Recovery SolutionsVendor Management ToolsPerformance Review SystemsChange Management Tools

Industry Keywords

Technology GovernanceRisk ManagementComplianceData RetentionBusiness ContinuityAudit SupportPrivacy RequirementsMaster Data ManagementService StandardsClient Security Reviews

Tech Stack

Tools & technologies

Cyber SecurityERP

About the role

Key responsibilities & impact

Develop and execute the global technology and business systems roadmap aligned with company growth priorities, operating model, client requirements, and risk profile
Establish governance for technology intake, prioritization, investment decisions, system ownership, architecture standards, and roadmap accountability
Advise executive leadership on technology priorities, dependencies, operating risks, investment tradeoffs, and emerging capabilities
Own the lifecycle, performance, and integration of core ERP, CRM, finance, project and workflow management, product lifecycle, HR, collaboration, reporting, and related systems
Define target application architecture, system-of-record model, integration standards, data flows, and platform ownership
Partner with functional leaders to identify capability gaps, define requirements, and make build, buy, integrate, optimize, or retire decisions
Oversee end-user technology, connectivity, identity and access, device lifecycle management, collaboration tools, software provisioning, and employee technology support
Establish service standards for requests, incidents, escalations, root-cause resolution, documentation, release management, and user communication
Own cybersecurity policies, controls, monitoring, incident response, vulnerability management, security awareness, and remediation planning
Partner with Legal, Compliance, People Operations, and Finance on privacy, audit, segregation-of-duties, data-retention, and regulatory requirements
Maintain tested backup, recovery, disaster response, and business continuity capabilities
Support client security reviews, audit requests, cyber-insurance requirements, and evidence readiness
Establish data ownership, master-data standards, quality controls, retention requirements, and access rules
Improve reporting integrity, system-of-record discipline, and access to timely decision-ready information
Build a roadmap for AI and automation and establish responsible AI standards
Map workflows, identify root causes and control gaps, and redesign processes before implementing technology
Implement integrations, APIs, workflows, and automation to reduce fragmented tools and manual handoffs
Define baseline measures and track adoption, cycle time, data quality, service improvement, control effectiveness, and financial return
Lead technology implementations, upgrades, migrations, and integrations from discovery through stabilization
Set scope, milestones, decision rights, dependencies, risks, and success measures for initiatives
Create communication, training, and adoption plans and hold business owners accountable
Manage technology budget, licensing strategy, vendor portfolio, implementation partners, contracts, renewals, service levels, and performance reviews
Optimize licenses, control statements of work and milestones, track benefits, and ensure vendor accountability
Build internal and external resources needed for reliable support and roadmap execution
Report on roadmap progress, system performance, adoption, incidents, risk, spend, vendor health, and business outcomes
Maintain a hands-on operational approach when service delivery or business continuity requires it

Requirements

What you’ll need

10 or more years of progressive experience across enterprise technology, business applications, IT operations, technology consulting, or digital transformation, including significant leadership accountability
Demonstrated ownership of business-critical platforms such as ERP (NetSuite), CRM (Monday), finance, project or workflow management (Monday, Notion), product lifecycle, integration, data, and reporting systems
Working knowledge of end-user computing, SaaS administration, identity and access management, device lifecycle, service management, infrastructure, backup, recovery, and business continuity
Strong understanding of security controls, incident response, vendor risk, privacy requirements, audit support, and access governance
Strong understanding of SaaS architecture, APIs, integrations, master data, reporting, data governance, and application lifecycle management
Demonstrated ability to assess and implement practical AI or automation use cases with appropriate governance, security, measurement, and human oversight
Proven success delivering multi-system implementations, migrations, and process transformations with disciplined governance, testing, change management, and measurable adoption
Ability to translate business problems into practical technology and process solutions, challenge unclear requirements, and influence decisions across functions and seniority levels
Experience managing technology budgets, software licensing, implementation partners, contracts, and vendor performance
Hands-on, pragmatic, service-oriented, and solutions-driven leadership style, with judgment to balance speed, usability, risk, cost, and long-term scalability