Senior Director, Production & Logistics

twelveNYC

. Lead end-to-end production and fulfillment for retail accounts, including finished products, packaging, and 3PL kitting and assembly programs .

Posted 10/22/2026full-timeBrooklyn • New York • United StatesSenior💰 $150,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading production and logistics operations, with a strong focus on 3PL kitting, assembly, and fulfillment processes. Proficient in managing complex retail product programs while ensuring compliance with industry standards and optimizing supply chain efficiency.

Highest-signal resume keywords

10+ Years Of Production Experience3PL Kitting And Assembly ManagementRetailer Routing Guides KnowledgeAdvanced Excel ProficiencyProject Management Systems Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Production PlanningLogistics ManagementInventory ControlCost AnalysisQuality AssuranceNegotiation SkillsData AnalysisRoot-Cause AnalysisFreight PlanningVendor Compliance

Soft Skills

Proactive Problem-SolvingCommercial JudgmentSolutions-Oriented ApproachTeam LeadershipRelationship Building

Tools & Technologies

NetSuiteEDI/SPS CommerceERP SystemsAI Automation

Industry Keywords

RetailConsumer ProductsMerchandisingPackagingSupply ChainFDA ComplianceProp 65REACH TestingSocial ComplianceChargeback Prevention

Tech Stack

Tools & technologies

AssemblyERP

About the role

Key responsibilities & impact

Lead end-to-end production and fulfillment for retail accounts, including finished products, packaging, and 3PL kitting and assembly programs
Deliver programs on time, within budget, and to client quality and retailer requirements
Partner with Commercial, Creative, Sourcing, Compliance, and Finance on operational decisions and client priorities
Lead production timelines for merchandise, private-label products, and packaging across domestic and international suppliers
Assess manufacturability, cost, lead times, packaging, and fulfillment needs before commitments are finalized
Set production plans covering specifications, samples, approvals, purchase orders, capacity, quality checkpoints, and delivery milestones
Monitor factory and supplier performance; negotiate pricing, capacity, and lead times; resolve delays with recovery plans
Ensure testing, inspections, documentation, and corrective actions are complete before release
Lead 3PL programs from scope and costing through component receipt, kitting, packing, shipment, and final reconciliation
Define bills of materials, assembly instructions, kit samples, packaging specifications, labeling, quality checks, and acceptance criteria
Manage component readiness, warehouse capacity, labor plans, throughput, shortages, substitutions, rework, and changes
Evaluate and onboard 3PL partners and establish service levels, pricing, capacity expectations, and performance reviews
Oversee component and finished-kit inventory controls, including receipts, usage, damage, cycle counts, reconciliation, and disposition
Oversee inbound and outbound logistics across factories, 3PLs, warehouses, retailer distribution centers, and stores
Manage carriers, freight forwarders, warehouse partners, shipment documentation, tracking, and customs-clearance coordination
Ensure PO/SO processing, inventory allocation, item and portal updates, invoicing handoffs, and EDI/ASN execution
Enforce retailer routing guides, booking windows, carton and pallet labeling, and delivery requirements
Investigate chargebacks, support disputes, and prevent recurrence
Provide order and launch visibility to account teams and clients; lead critical escalations with recovery options and dates
Own production and logistics budgets and cost controls
Validate COGS and landed costs, approve changes within delegated authority, and reconcile estimated versus actual costs
Track delivery, production, kit and order accuracy, inventory accuracy, cost variances, and chargebacks; drive improvements through root-cause analysis
Build repeatable workflows and reporting across ERP, EDI, and 3PL systems; use automation and AI to improve visibility and execution speed
Lead, coach, and develop production and logistics team members
Establish operating reviews, document processes, and build team capability
Build relationships with account leaders and clients and recommend solutions with clear tradeoffs, owners, and next steps

Requirements

What you’ll need

10+ years of progressive production, logistics, or supply chain experience in a retail, consumer products, merchandising, packaging, or agency environment
Demonstrated success delivering complex retail product programs across domestic and international suppliers
Direct ownership of 3PL kitting, assembly, warehousing, and fulfillment
Strong knowledge of retailer routing guides, EDI/ASN data flows, inventory controls, freight planning, vendor compliance, and chargeback prevention
Working knowledge of product QA/QC, Prop 65, REACH testing, and social compliance
Familiarity with FDA requirements where applicable to the product category
Proactive, solutions-oriented business partnership approach
Commercial judgment, negotiation, and analytical problem-solving skills
Ability to drive decisions under pressure
Advanced Excel proficiency
Proficiency with project management and business systems
NetSuite and EDI/SPS Commerce experience strongly preferred

Benefits

Comp & perks

Medical, dental, vision, disability, and life insurance
401(k)
Hybrid work environment
Mental Health Mondays: offices close globally once a month, providing an additional 12 days per year
Generous paid time off, including birthday, personal days, and time off around holidays
Paid parental leave
Family planning and wellness benefits
Summer Fridays
Discretionary bonuses