Consultant – Pharma Digital Transformation, Customer Engagement Excellence

twentyeightb (28b Ltd)

. Deliver digital transformation projects around pharmaceutical Customer Relationship Management (CRM) suites, including Closed Loop Marketing (CLM) content, against agreed budgets and objectives .

Posted 9/17/2026full-timeHuntingdon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering digital transformation projects within the pharmaceutical industry, particularly in Customer Relationship Management (CRM) and Closed Loop Marketing (CLM). Strong ability to build relationships, facilitate communication, and manage project timelines effectively.

Highest-signal resume keywords

Pharmaceutical Industry ExperienceCustomer Relationship Management (CRM)Closed Loop Marketing (CLM)Project ManagementExcellent Verbal And Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital TransformationProject SchedulingStatistical AnalysisConsultancy Material PreparationTraining Material Development

Soft Skills

Relationship BuildingCollaborationListening SkillsFlexibilityPresentation Skills

Tools & Technologies

Microsoft Office SuiteGSuite

Certifications & Qualifications

Bachelor Of Science Degree

Industry Keywords

Commercial AffairsMedical AffairsPharmaceutical Brand MarketingClient CommunicationStakeholder Engagement

About the role

Key responsibilities & impact

Deliver digital transformation projects around pharmaceutical Customer Relationship Management (CRM) suites, including Closed Loop Marketing (CLM) content, against agreed budgets and objectives
Own key components of consultancy projects and designated projects or project sections
Collaborate with the wider team, Founder and Senior Consultant, clients, Project Managers and external partners
Prepare consultancy materials including slide decks and workshops
Create playbooks, training materials and reports
Support early-stage client meetings and consultancy sessions through presenting and facilitating
Capture notes, actions and requirements
Ensure successful project adoption and achievement of follow-through and next steps
Maintain consistent communication with clients between meetings and sessions
Assist in creating statements of work, quotes, estimates and proposals
Partner with Project Managers to build and refine project plans, challenging timelines to account for drafting, QA, client review, amendments and hand-off
Build knowledge of offerings, workstreams and the product, service and mindset approach

Requirements

What you’ll need

Meaningful experience of partnering with or working in commercial or medical affairs roles, within the pharmaceutical industry
Proven ability to build good rapport and chemistry, nurturing and developing relationships
Proven experience working collaboratively with team members, clients and external partners
Strong commercial awareness of realistic project scheduling, with confidence to push back and align client priorities with scope
Excellent verbal, written and presentation skills
Comfortable communicating with all levels of stakeholder
Excellent listening skills and ability to clarify key project requirements
Good digital understanding and willingness to build knowledge of the product and service offering
Comfortable working with numbers and discussing basic statistics
Proficient in Microsoft Office suite and GSuite
Bachelor of Science degree or equivalent experience (desirable)
Experience as a medical sales representative/field role (desirable)
Experience in pharmaceutical brand marketing, CRM/CLM, digital, or strategic role (desirable)
Ability to work with a high degree of accuracy and flexibility

Benefits

Comp & perks

Competitive starting salary based on experience
Health insurance with Vitality
Medical cash plan
29 day annual leave (plus Bank Holidays)
Permanent and genuinely flexible hybrid working style
Monthly work from home allowance
Sabbatical policy
Death in service benefit
Annual 'do good day'
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