twentyeightb (28b Ltd)

Customer Success Manager

• Deliver digital transformation projects around pharmaceutical Customer Relationship Management (CRM) suites, including Closed Loop Marketing (CLM) content, against agreed budgets and objectives
• Own key components of consultancy projects and designated projects or project sections
• Collaborate with the wider team, Founder and Senior Consultant, clients, Project Managers and external partners
• Prepare consultancy materials including slide decks and workshops
• Create playbooks, training materials and reports
• Support early-stage client meetings and consultancy sessions through presenting and facilitating
• Capture notes, actions and requirements
• Ensure successful project adoption and achievement of follow-through and next steps
• Maintain consistent communication with clients between meetings and sessions
• Assist in creating statements of work, quotes, estimates and proposals
• Partner with Project Managers to build and refine project plans, challenging timelines to account for drafting, QA, client review, amendments and hand-off
• Build knowledge of offerings, workstreams and the product, service and mindset approach

Consultant – Pharma Digital Transformation, Customer Engagement Excellence