Compliance Operations Specialist

. Monitor Twilio voice, SMS, and email product usage to ensure platform traffic is legal, compliant, and wanted .

Posted 9/25/2026full-timeRemote • ColombiaJuniorWebsite

Key responsibilities & impact

Monitor Twilio voice, SMS, and email product usage to ensure platform traffic is legal, compliant, and wanted
Ensure traffic follows Twilio’s Voice Policy, Messaging Policy, Acceptable Use Policy, and CTIA requirements
Investigate cases quickly and efficiently and analyze bad actor behavior
Identify bad actors, non-compliant activity, and evolving tactics, taking daily action while minimizing false positives
Identify trends and root-cause gaps and recommend preventative solutions
Use call detail records and aggregate traffic data to identify patterns and determine actions
Resolve urgent issues affecting businesses, carriers, and consumers worldwide
Use Twilio tools and investigative methods to detect and prevent non-compliant activity
Support customers by email and help ensure an excellent Twilio experience

What you’ll need

Willingness to work a non-traditional schedule, including weekends, holidays, and evenings as required
1–2 years of experience in fraud, abuse, or compliance in ecommerce, FinTech, or telecommunications
Experience working in a fast-paced, ambiguous environment with a strong bias for action
Empathy and customer- and carrier-focused problem solving backed by data
Detail-oriented with good organizational skills and comfort with ambiguity
Above-average written and verbal communication skills
Ability to articulate concepts and ideas clearly and concisely
Willingness to collaborate with communications partners and industry participants
Good time management and organizational skills
Ability to work under pressure
Basic knowledge of Zendesk, Airtable, Looker, or similar tools
Basic understanding of APIs and related technologies
Background in telecommunications is desired

Comp & perks