Twilio

Pre-sales Engineer

• Support sales of Twilio’s communications solutions as a Senior Solutions Engineer on the Digital Sales Communications team
• Understand customers’ communications needs and guide them to technical solutions
• Present and communicate complex technical topics to multiple audience levels
• Build audience confidence through engaging storytelling and presentations
• Support customer-facing delivery or consulting activities
• Travel approximately 10% to connect in person with customers and colleagues
• Participate in occasional in-person team gatherings, functional off-sites, or customer meetings

Senior Presales Engineer

Product Manager

• Own and lead strategic email data plane integrations strategy
• Serve as a subject matter expert on email, cross-channel, and partner integrations
• Resolve complex product issues
• Assess total opportunity size, business impact, and ROI of product improvements using financial and engineering context
• Develop and lead the multi-year product roadmap from concept through launch and ongoing maturity
• Synthesize recommendations on priorities by opportunity and timing
• Partner with go-to-market stakeholders to deliver measurable commitments
• Lead product requirements, program milestones, and launch planning
• Transition customers from legacy products and APIs to modernized versions
• Document ideas and research for team review and iteration
• Collaborate with adjacent product managers

Principal Product Manager

• Partner with Account Executives on opportunity qualification, demonstrations, Proof-of-Concepts, RFPs, design documentation, technical presentations, and enablement sessions
• Lead technical discovery sessions with customers
• Build and present complex presentations and product demonstrations for Twilio Communications Products
• Establish trusted-advisor relationships with customers
• Introduce innovative solutions and architectures
• Contribute to the Solutions Engineering community through knowledge sharing
• Construct demonstration materials and reusable presentations
• Drive the technical side of opportunities autonomously
• Provide leadership and deal support within the Solutions Engineer organization
• Drive the design and execution of medium to large projects
• Participate in architectural decisions and coordinate with product and other Twilio teams

Principal Presales Engineer

Director

• Direct, mentor, and manage a team of supplier relations specialists and analysts across APAC
• Lead commercial negotiations with regional telecommunications carriers, messaging aggregators, and OTT suppliers
• Execute supply strategy and manage regional vendor and carrier partnerships
• Partner with APAC Sales and Product teams to analyze market demand, forecast capacity needs, and support localized go-to-market strategies
• Monitor supplier performance, route latency, delivery success rates, and margins to optimize traffic allocation
• Operationalize regional telecommunications mandates, local sender ID registries, and anti-spam regulations
• Serve as the primary escalation point for supplier SLA breaches, network disruptions, and service degradations
• Travel approximately 20% to 25% regionally for supplier engagements and internal team alignment

Director, Supplier Relations – APAC

Manager

• Lead financial diligence for complex and high-value carrier agreements and wholesale transactions across AMER
• Evaluate pricing, margin, regulatory pass-through fees, commitments, payment terms, cash flow impacts, and financial exposure
• Build and review deal models and scenarios under changing volume, traffic mix, rates, and assumptions
• Recommend deal structures and negotiation guardrails
• Partner with Carrier Relations, Routing Operations, and other stakeholders on financial deal decisions
• Document trade-offs and move deals through approval processes
• Escalate material exceptions to executive committees with recommendations
• Establish and maintain financial guardrails, approval standards, and deal analysis practices
• Translate requirements into CRM, CLM, and enterprise workflow controls
• Track commitments and deal assumptions after signature and identify emerging exposure
• Use actual performance to improve future deal decisions and guardrails
• Identify recurring deal themes, risks, and opportunities and improve policy, process, and commercial strategy
• Coach senior analysts on modeling, financial judgment, and executive recommendations
• Partner with the Finance Director to develop the Carrier Deal Desk

Carrier Deal Desk Manager

Full-stack Engineer

• Own the reliability posture of production services, including availability, latency, capacity, efficiency, performance, monitoring, and alerting
• Define, instrument, and operate against SLIs and SLOs, using error budgets to drive engineering priorities
• Identify stability risks and mitigate them before they affect customers
• Reduce repair items and prevent recurring incident classes
• Improve detection, response, and recovery times
• Strengthen failure domains, validate recovery paths, and make production changes safer
• Participate in on-call and lead responses when production is degraded
• Write post-mortems, identify root causes, and drive follow-up work to completion
• Identify, diagnose, report, and document production problems
• Write, configure, and deploy maintainable, reviewed, documented, and tested code that improves reliability
• Orchestrate complex changes across systems and services, including design changes, technical decisions, migrations, and upgrades
• Lead debugging, troubleshooting, and analysis of service architecture and design
• Use code review to improve code quality
• Reduce operational overhead for infrastructure and services
• Drive cross-team projects from conception to completion
• Coordinate programs, estimate and communicate delivery timelines, track milestones, and update stakeholders
• Identify and communicate changes that may impact stability

Staff Software Engineer – L4

Account Executive

• Manage and strategically expand relationships with High Tech customer accounts
• Develop, drive, and execute account strategy to deliver revenue, gross margin, and gross profit results
• Drive the entire sales process from prospecting through deal closure and launch
• Run consultative sales cycles focused on discovery and customer needs
• Understand customer technical requirements and map them to Twilio’s communications API platform
• Communicate with developers, managers, executives, product managers, and digital strategy stakeholders
• Serve on cross-functional account teams with product, finance, partners, support, and services
• Run forecasts, achieve goals, and present guidance to executive management

Strategic Account Executive

Operations

• Monitor Twilio voice, SMS, and email product usage to ensure platform traffic is legal, compliant, and wanted
• Ensure traffic follows Twilio’s Voice Policy, Messaging Policy, Acceptable Use Policy, and CTIA requirements
• Investigate cases quickly and efficiently and analyze bad actor behavior
• Identify bad actors, non-compliant activity, and evolving tactics, taking daily action while minimizing false positives
• Identify trends and root-cause gaps and recommend preventative solutions
• Use call detail records and aggregate traffic data to identify patterns and determine actions
• Resolve urgent issues affecting businesses, carriers, and consumers worldwide
• Use Twilio tools and investigative methods to detect and prevent non-compliant activity
• Support customers by email and help ensure an excellent Twilio experience

Compliance Operations Specialist

Executive

• Provide proactive calendar support and manage multiple deliverables with competing deadlines
• Partner with executives to drive execution on team initiatives supporting business priorities
• Serve as a point person for executives’ direct reports and administrative business partners
• Manage complex executive travel, prepare expenses, and organize special events, team activities, and meetings
• Research, coordinate participants, prepare materials, and manage logistics
• Manage complex calendars, prioritize meeting requests, and make decisions on behalf of executives
• Build relationships across executives’ teams and address difficult situations
• Draft presentations and executive communications
• Take meeting minutes and track actions
• Manage meeting topics, agendas, presenters, and meeting time
• Drive accountability for team project deliverables and maintain project trackers
• Identify process improvements and optimize efficiency
• Lead end-to-end planning and execution of executive offsites and strategic team gatherings, including budgeting, venue sourcing, agenda creation, and stakeholder coordination

Executive Business Partner

Software Engineer

• Inspire and equip developers to build with Twilio products and ensure an exceptional developer experience
• Act as an active and authentic leader in the developer community online and offline
• Navigate cross-functional collaboration and align with program and engagement objectives
• Define and own the Developer Evangelism strategy for the Americas region
• Communicate project plans, progress and outcomes to stakeholders across the company
• Practice servant leadership and develop the careers of regional Evangelists
• Define success and expand Evangelism projects, programs and collaboration initiatives through a metrics-driven approach
• Contribute to the Developer Network’s strategy as a member of the extended leadership team
• Report directly to the Director
• Mentor and nurture the next generation of Developer Evangelists
• Partner cross-functionally across Marketing, Product and Sales
• Represent the regional team and work with all levels of Twilio leadership

Senior Manager, Developer Evangelism

Support Engineer

• Support top-tier customers across a variety of Twilio products
• Provide 24x7x365 global personalized support coverage
• Collaborate with Technical Account Managers and advocate for their customers
• Address customer issues and provide feedback to Twilio Product and Engineering teams
• Work with customers’ and partners’ developers, architects, and support personnel to resolve complex, high-impact problems
• Collaborate with teammates and Twilio Product and Engineering teams
• File JIRAs to report reproducible bugs
• Assist customers during irregular shifts, including weekends and holidays
• Guard the support queue and manage specializations
• Travel occasionally for project or team in-person meetings

• Provide personalized onboarding support for customers who sign up for Fast Track Packages
• Help customers resolve onboarding issues through individualized engagement
• Provide compliance guidance for A2P products
• Manage onboarding SLAs and credit utilization for each product
• Partner with operations teams to scale onboarding volumes for assigned customers
• Join weekly customer calls to report metrics and review open items or additional onboarding needs
• Provide onboarding support for customer inquiries through Slack and ServiceNow
• Assess product or service issues and resolve basic-level problems
• Log customer interactions and tag or categorize issues
• Diagnose trends and report findings to the product team
• Partner with account teams to proactively address issues and advise on industry changes affecting customer onboarding

Operations Specialist 2

Customer Success Manager

• Lead and inspire a team of Senior Customer Success Managers across the APJ region
• Drive account health, platform adoption, usage growth, value realization, and customer advocacy
• Guide enterprise clients in executing holistic customer engagement strategies using data infrastructure and communication channels
• Serve as executive escalation contact for strategic accounts
• Build trusted advisor relationships with enterprise executives across IT, Product, Marketing, and Operations
• Partner with Sales, Professional Services, Renewals, and Technical Support to protect recurring revenue, secure renewals, and drive usage expansion
• Oversee account health tracking, forecasting, and reporting in Salesforce.com
• Establish proactive risk identification and mitigation processes
• Refine local customer success practices to align APJ operations with Twilio's global customer engagement strategy
• Travel approximately 20%-25% to connect in person with customers and colleagues

Senior Manager, Customer Success

• Design, develop, deploy and operate software solutions
• Help deliver real-time, low-latency capabilities for next-generation communications
• Ship multiple projects during the six-month internship
• Work on distributed computing, real-time DSP/audio processing, virtualization performance and distributed messaging
• Take responsibility for core features and services shipped to users
• Develop applications and improve coding skills
• Use issue-tracking and source-control systems with an agile development mentality
• Participate in code reviews, bug tracking and project management
• Learn from experienced Twilio software engineers

Software Engineer Intern

• Build and own the end-to-end Onboarding Operations roadmap
• Establish standard operating procedures, service-level agreements, and operational governance
• Analyze operational telemetry, activation funnels, and drop-off metrics
• Design intervention logic and automated workflows
• Partner with Product, Engineering, and Go-To-Market teams on platform controls, self-serve onboarding tooling, and automated verification checks
• Translate technical platform changes, API updates, and engineering rollouts into operational workflows and guidance
• Drive process improvements and manage Time-to-Value, Activation Rate, and CSAT metrics
• Streamline manual intervention queues
• Serve as the final operational escalation point for complex or high-value onboarding cases
• Collaborate with Legal, Trust & Safety, and Go-To-Market leaders
• Author and maintain runbooks, playbooks, and training documentation
• Mentor early-in-career team members and build enablement frameworks