Digital Sales Representative – Expansion

Twilio

. Lead relationships within the Self Service customer base and Communications platform customers consuming messaging, voice, and email services .

Posted 11/3/2026full-timeRemote • United StatesJunior💰 $35 - $49 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving customer activations and managing accounts within the Self Service segment, leveraging analytical strategies to deliver revenue and gross profit results. Proficient in collaborating with cross-functional teams and utilizing Salesforce CRM for accurate sales forecasting.

Highest-signal resume keywords

SaaS Sales ExperienceAccount ManagementSalesforce CRMRevenue GenerationAnalytical Strategy Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Closing ExperienceBusiness ForecastingFinancial ModelingSales Pipeline ManagementAutomation Strategies

Soft Skills

Excellent Communication SkillsInfluencing SkillsEntrepreneurial Mindset

Industry Keywords

Self ServiceCPaaSTransactional SellingUpsell and Cross-SellCustomer Relationship Management

About the role

Key responsibilities & impact

Lead relationships within the Self Service customer base and Communications platform customers consuming messaging, voice, and email services
Drive net new customer activations, transactional and solution selling, and deal closures within the Self Service account base
Manage and expand customer accounts within the Self Service segment
Own a book of business to protect revenue and drive upsell and cross-sell opportunities
Execute programmable sales plays to deliver revenue, gross margin, and gross profit results
Collaborate with product, finance, support, and services teams on renewals and DBNE
Generate and maintain accurate sales pipelines and forecasts using Salesforce CRM
Execute automation strategies at scale while maintaining NPS and preventing churn
Collaborate with marketing teams on messaging and campaigns
Travel occasionally for project or team in-person meetings

Requirements

What you’ll need

2 years closing experience or 1+ years closing experience at a SaaS or CPaaS company, with a record of top performance
Demonstrated track record of managing business forecasts and financial models
Comfortable working with business and highly technical leaders, influencing their understanding and building supportive partnerships
Analytical account development strategy based on using data to find opportunities and prove value
Entrepreneurial mindset with appetite to define processes and build programs
Record of delivering revenue and gross profit results
Excellent verbal and written communication skills
Role is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC

Benefits

Comp & perks

Competitive pay
Generous time off
Ample parental and wellness leave
Healthcare insurance
401(k) retirement account
Paid sick time
Paid personal time off
Paid parental leave
Commission eligibility
Support for employee volunteering and donation efforts