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Twilio

Director, Global Security Operations Center

Twilio

. Lead and develop a high-performing, customer-focused team of global GSOC and protective intelligence analysts .

Posted 10/22/2026full-timeRemote • United StatesLead💰 $171,120 - $213,900 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in GSOC leadership, risk analysis, and physical security management, with a strong focus on developing and implementing effective security protocols and technologies. Capable of building strategic partnerships and delivering comprehensive training and reports to stakeholders.

Highest-signal resume keywords
GSOC LeadershipRisk AnalysisPhysical Security ManagementIncident ManagementData Aggregation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Risk Monitoring TechnologiesSurveillance DetectionIncident TrackingCrisis ManagementBusiness ContinuityEmergency AccountabilityPerformance MetricsSecurity Policy DevelopmentData VisualizationEmergency Notifications
Soft Skills
Analytical ThinkingCommunication SkillsInterpersonal SkillsOrganizational SkillsPresentation Skills
Tools & Technologies
Google SuiteAirtableJiraServiceNowPhysical Security Incident Management Systems
Industry Keywords
NIST CSFISO27001Critical Infrastructure ProtectionPhysical Security Technology ControlsRegulatory Requirements

Tech Stack

Tools & technologies
ServiceNow

About the role

Key responsibilities & impact
  • Lead and develop a high-performing, customer-focused team of global GSOC and protective intelligence analysts
  • Implement, deploy, and manage technologies enabling global situational awareness of business-impacting events
  • Refine emergency and non-emergency monitoring protocols for access control, intrusion detection, video surveillance, and fire/life safety systems
  • Manage investigations of anomalous activity, risk assessments, emergency accountability, response logistics, emergency notifications, and situational reports
  • Develop policies and procedures ensuring consistent GSOC service quality across regions and stakeholders
  • Brief executive leadership during incidents and crisis events
  • Brief external customers on GSOC infrastructure and capabilities
  • Select and manage equipment, software solutions, and vendors for GSOC and physical security operations
  • Build strategic partnerships with stakeholders
  • Establish and monitor performance metrics for program effectiveness, personnel, and return on investment
  • Provide strategic business direction based on global risk analysis
  • Perform additional duties as assigned

Requirements

What you’ll need
  • 10+ years of experience in GSOC, risk, and intelligence leadership or equivalent security, military, or law enforcement operations
  • Proficiency in physical security risk monitoring technologies, systems, software, integrations, and data aggregation, optimization, and visualization tools
  • Demonstrated experience overseeing risk analysis, physical security, protective intelligence, surveillance detection, incident tracking, protection of sensitive and proprietary information, incident and crisis management, and business continuity
  • Proficiency with operational oversight of executive travel and major events
  • Ability to independently implement initiatives and balance multiple work streams and competing priorities in a fast-paced environment
  • Analytical and critical thinking skills to solve broad problems and analyze data for decision making
  • Ability to prepare and update process documents and professional reports, and develop and deliver security-related training and education
  • Experience collaborating with executives, peers, regulatory agencies, and external clients to develop solutions and gain consensus
  • Experience developing and delivering security services and programs for remote employees
  • Experience conceptualizing and executing numerous initiatives while balancing competing priorities
  • Experience building relationships and partnering broadly
  • Excellent interpersonal, communication, organization, and presentation skills
  • Desired: 8+ years of experience developing professionals within the area of specialization
  • Desired: Broad understanding of NIST CSF, ISO27001, critical infrastructure protection requirements, physical security technology controls, mitigation tactics, and applicable regulatory requirements
  • Desired: Experience with sourcing and procurement models, tools, processes, and policies in a program/project/contract manager role
  • Desired: Fluency with data optimization, aggregation, anomaly detection, and geolocation tools
  • Desired: Fluency in Google Suite, Airtable, Jira, and ServiceNow
  • Desired: Fluency in Physical Security Incident Management Systems, including employee mass notification, asset monitoring, and travel duty of care systems

Benefits

Comp & perks
  • Competitive pay
  • Generous time off
  • Ample parental and wellness leave
  • Healthcare insurance
  • 401(k) retirement account
  • Paid sick time
  • Paid personal time off
  • Paid parental leave
  • Potential eligibility for Twilio’s equity plan
  • Potential eligibility for Twilio’s corporate bonus plan
  • Support for employee volunteering and donation efforts