Director, Supplier Relations – APAC

Twilio

. Direct, mentor, and manage a team of supplier relations specialists and analysts across APAC .

Posted 9/29/2026full-timeRemote • Australia, JapanLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing supplier relations and partnerships within the telecommunications industry, with a strong focus on commercial negotiations, performance optimization, and regional market dynamics. Proficient in leveraging analytical skills and technical knowledge to drive capacity planning and operational compliance.

Highest-signal resume keywords

Supplier Relations ManagementCommercial NegotiationsTelecommunications EcosystemsPerformance Metrics AnalysisFluency in English and APAC Language

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Supplier Agreement NegotiationRoute OptimizationCore Communications ProtocolsData AnalysisCapacity ForecastingSMPPSIPREST APIsA2P MessagingP2P Messaging

Soft Skills

LeadershipMentoringCollaborationAnalytical ThinkingProblem Solving

Industry Keywords

TelecommunicationsCPaaSAPAC Market DynamicsMessaging AggregatorsVendor PartnershipsAnti-Spam RegulationsSLA ManagementNetwork DisruptionsService DegradationLocal Sender ID Registries

About the role

Key responsibilities & impact

Direct, mentor, and manage a team of supplier relations specialists and analysts across APAC
Lead commercial negotiations with regional telecommunications carriers, messaging aggregators, and OTT suppliers
Execute supply strategy and manage regional vendor and carrier partnerships
Partner with APAC Sales and Product teams to analyze market demand, forecast capacity needs, and support localized go-to-market strategies
Monitor supplier performance, route latency, delivery success rates, and margins to optimize traffic allocation
Operationalize regional telecommunications mandates, local sender ID registries, and anti-spam regulations
Serve as the primary escalation point for supplier SLA breaches, network disruptions, and service degradations
Travel approximately 20% to 25% regionally for supplier engagements and internal team alignment

Requirements

What you’ll need

Minimum of 7 years in the telecommunications or CPaaS industry, with at least 3 years in a leadership or senior supplier/carrier management role
Deep understanding of APAC telecommunications ecosystems, messaging aggregators, and regional market dynamics
Proven track record of negotiating commercial supplier agreements and driving unit economics (COGS) optimization
Experience collaborating with Sales, Product, and Operations to translate revenue demand into supplier capacity
Strong analytical skills with experience leveraging performance metrics and data tools for route optimization
Professional fluency in English and an additional APAC language (e.g., Japanese, Mandarin, or Bahasa)
Technical understanding of core communications protocols and standards (e.g., SMPP, SIP, REST APIs, A2P/P2P messaging)

Benefits

Comp & perks

Competitive pay
Generous time off
Ample parental and wellness leave
Healthcare
Retirement savings program
Support for employee volunteering and donation efforts