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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in partner program management, project management, and operational strategy, with a focus on optimizing partner engagement and automating workflows. Proven ability to collaborate across teams and communicate complex concepts effectively.
Highest-signal resume keywords
Partner Program ManagementProject ManagementStakeholder AlignmentOperational Framework DevelopmentProcess Automation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program ModernizationWorkflow AutomationPartner Onboarding OptimizationComplex Problem SolvingCross-Functional Project Management
Soft Skills
Excellent Communication SkillsAccountabilityCollaboration
Tools & Technologies
Partner Technology StackVendor Relationship Management
Industry Keywords
Fast-Paced Technology CompanyEcosystem Revenue VelocitySystems IntegratorsISVsResell Partners
About the role
Key responsibilities & impact- Drive program modernization and scale by identifying process bottlenecks and automating manual workflows
- Solve complex challenges across the partner lifecycle and build repeatable, programmatic solutions
- Optimize partner onboarding pathways, lifecycle touchpoints, and support workflows
- Build and execute operational frameworks to eliminate transaction friction, streamline incentive administration, and maximize partner-sourced revenue pipelines
- Own key partner technology stack components and vendor relationships
- Develop partner engagement strategies, program documentation, updates, and enablement communications
- Lead end-to-end project plans for new partner initiatives
- Collaborate with Product, Marketing, Sales, Legal, and Technology teams to align stakeholders and deliver milestones
- Support Systems Integrators, ISVs, Resell, and Technology partners
- Transform manual workflows into automated, scalable systems and implement strategic initiatives that unlock ecosystem revenue velocity
Requirements
What you’ll need- Bachelor’s degree in Business, Marketing, Communications, or a related field; relevant experience may be considered
- 5–8 years of experience in partner program or project management, partner management, strategy and operations, or a similar role within a fast-paced technology company
- Proven track record of operating effectively in complex environments, turning ambiguous problems into plans, and delivering results without a rigid instructions script
- Strong project management skills, including managing complex cross-functional timelines, aligning diverse stakeholders, and driving accountability
- Excellent written and verbal communication skills for translating complex program guidelines into clear, compelling partner assets, guides, and updates
- Role is not eligible to be hired in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington
- Occasional travel may be required for project or team in-person meetings
Benefits
Comp & perks- Competitive pay
- Generous time off
- Parental leave
- Wellness leave
- Healthcare insurance
- Retirement savings program
- 401(k) retirement account
- Paid sick time
- Paid personal time off
- Paid parental leave
- Potential eligibility for Twilio’s equity plan
- Potential eligibility for corporate bonus plan
- Volunteering and donation support
- Remote-first work
- Occasional travel to project or team in-person meetings