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Twilio

Phone Numbers Operations Specialist

Twilio

. Support Twilio’s Porting and Hosting Operations within the Global Number Management team .

Posted 10/14/2026full-timeRemote • ColombiaJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing porting requests and hosting operations while ensuring compliance with telecom regulations. Proficient in data analysis, workflow optimization, and maintaining accurate documentation to enhance operational efficiency.

Highest-signal resume keywords
Porting ManagementTelecom ComplianceData AnalysisBilingual: Spanish and EnglishCustomer-Centric Mindset

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Basic Data AnalysisSQLExcelGoogle SheetsAI PromptingWorkflow Building
Soft Skills
Strong Organizational SkillsExcellent CommunicationAttention to DetailProactive AttitudeAdaptability
Tools & Technologies
ZendeskJIRATicketing SystemsSpreadsheetsInternal Platforms
Industry Keywords
BPOCustomer OperationsTech SupportNumber PortabilityOperational Quality

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Support Twilio’s Porting and Hosting Operations within the Global Number Management team
  • Manage inbound porting requests accurately and urgently to ensure seamless phone-number transitions and hosted services
  • Collaborate with engineers, support agents, product managers, and carrier partners
  • Share operational insights, documentation, and solutions with peers and partner teams
  • Maintain accurate records of porting workflows, number hosting cases, escalations, and system usage
  • Keep internal knowledge bases and documentation up to date
  • Follow industry and regulatory standards for number portability and telecom compliance
  • Protect customer data and make ethical decisions involving sensitive porting and routing scenarios
  • Identify recurring issues and inefficiencies and improve workflows, tooling, or automation
  • Exceed SLAs and optimize operational quality and efficiency

Requirements

What you’ll need
  • 2 years of experience in BPO, customer campaigns, tech support, customer operations, product operations, customer service, QA, or related customer service areas
  • Bilingual: Spanish and English proficiency
  • Strong organizational skills and ability to manage detailed processes with accuracy
  • Basic data analysis using Excel/Google Sheets, SQL, or automation tools
  • Structured thinking
  • Basic AI prompting and workflow building
  • Excellent verbal and written communication with internal and external partners
  • Comfort working with ticketing systems such as Excel, Zendesk, and JIRA, spreadsheets, and internal platforms
  • Ability to learn quickly, adapt to changing processes, and work independently while collaborating cross-functionally
  • Customer-centric mindset with strong attention to detail and a proactive attitude

Benefits

Comp & perks
  • Competitive pay
  • Generous time off
  • Parental leave
  • Wellness leave
  • Healthcare
  • Retirement savings program
  • Volunteering and donation support
  • Remote-first work environment