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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and validating Conversational AI architectures and multi-product messaging solutions, with a strong focus on API integration and technical validation. Proficient in communicating complex technical concepts to diverse audiences while collaborating effectively across sales, engineering, and product teams.
Highest-signal resume keywords
Conversational AI Architecture DesignAPI Integration and ValidationMessaging Platform ExpertisePre-Sales Solution ArchitectureBilingual Communication in Portuguese and English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Conversational AIAPI-Based SystemsREST APIsWebhooksNode.jsPythonMessaging Architecture DesignThroughput ManagementDeliverability OptimizationTechnical Validation
Soft Skills
CollaborationInfluencing SkillsCommunication Skills
Tools & Technologies
TwilioOpenAIDialogflowCPaaS Platforms
Industry Keywords
Multi-Product SolutionsEvent-Driven PatternsTechnical DiscussionsCustomer EngagementSolution Strategy
Tech Stack
Tools & technologiesJavaScriptNode.jsPython
About the role
Key responsibilities & impact- Partner closely with sales, solutions engineering, and enterprise strategists on complex, multi-product opportunities
- Scope, design, and validate how complex multi-product solutions fit into client ecosystems
- Help communicate the long-term Twilio vision to customers
- Act as a subject-matter expert for Twilio AI, Voice, and Messaging
- Advise customers on SMS, WhatsApp, RCS, and related capabilities
- Support internal teams with product knowledge, enablement, and solution strategy
- Design and validate scalable, secure, multi-product messaging architectures
- Lead technical discussions covering APIs, webhooks, event-driven patterns, and integration best practices
- Advise on deliverability, sender strategy, throughput, fallback logic, and failure handling across messaging channels
- Partner with Sales, Solutions Engineers, and Enterprise Strategists to drive technical validation and secure technical wins
- Share customer patterns, technical gaps, and emerging needs with Product and go-to-market teams to influence strategy and roadmap
Requirements
What you’ll need- Hands-on experience designing and validating Conversational AI or LLM-driven architectures, including integrating OpenAI, Dialogflow, or similar models via APIs
- Experience leading pre-sales or solution architecture engagements, including scoping, design, and technical validation in both Portuguese and English
- Strong background in API-based, event-driven systems
- Hands-on experience using REST APIs and webhooks
- Working knowledge of at least one backend language such as Node.js or Python
- Prior software development or equivalent experience
- Demonstrated expertise in messaging platforms, including throughput management, retry strategies, and deliverability optimization
- Ability to communicate complex technical concepts clearly to technical and executive audiences
- Strong collaboration and influencing skills across sales, engineering, and product stakeholders
- Experience working in an overlay or specialist pre-sales capacity is desired
- Experience collaborating with Product on roadmap or positioning is desired
- Prior exposure to Twilio products or other CPaaS platforms is desired
- Business-level proficiency in Spanish is desired
Benefits
Comp & perks- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
- Support for employee volunteering and donation efforts
- Remote-first work arrangement
- Approximately 15% travel to connect in person with customers and colleagues