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Twilio

Senior Engineering Manager

Twilio

. Lead engineering teams responsible for Porting, Hosting, and A2P Messaging in Twilio’s Communication Identity Domain .

Posted 9/15/2026full-timeRemote • Colorado • United StatesSenior💰 $207,200 - $304,600 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates extensive experience in leading engineering teams, driving operational excellence, and managing stakeholder relationships within cloud-native environments. Proficient in adopting AI tools and ensuring system reliability while balancing external and internal engineering needs.

Highest-signal resume keywords
15+ Years Software Engineering Experience5+ Years Engineering ManagementAWS Ecosystem ExpertiseMicroservices Patterns and Infrastructure-as-CodeStrong Communication of Technical Strategy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Cloud-Native Distributed Systems DesignAI Tool AdoptionAgile MethodologiesIncident ManagementPerformance ManagementArchitectural ReviewsData-Driven MeasurementReliability EngineeringKubernetesTerraform
Soft Skills
Stakeholder ManagementTeam CoachingCommunicationDiversity and Inclusion Leadership
Tools & Technologies
AWS LambdaAWS EKSAWS DynamoDBKafkaGitHub CopilotAnthropic Claude
Industry Keywords
Operational ToolingCustomer Communication-Identity WorkflowsHigh-Performing Engineering TeamsIncident ResponseOn-Call Health

Tech Stack

Tools & technologies
AWSCloudDistributed SystemsDynamoDBKafkaKubernetesMicroservicesTerraform

About the role

Key responsibilities & impact
  • Lead engineering teams responsible for Porting, Hosting, and A2P Messaging in Twilio’s Communication Identity Domain
  • Own the people strategy, delivery execution, and stakeholder relationships for the domain
  • Own the delivery roadmap for customer-facing services, internal platform APIs, and Ops Tooling
  • Translate technical strategy into executable quarterly plans and measurable outcomes
  • Drive adoption of AI coding assistants such as GitHub Copilot, Anthropic Claude, and internal LLMs
  • Own operational excellence, including system reliability, incident response, on-call health, and security posture
  • Partner with Product Management to improve external customer communication-identity workflows
  • Engage dependent engineering teams, gather feedback, and improve internal APIs and Ops Tooling
  • Recruit, develop, and retain a high-performing engineering team
  • Coach engineers from mid-level through staff level and support career growth
  • Balance external product features, internal platform needs, and Ops Tooling investments
  • Communicate strategy, progress, risks, trade-offs, and plans to leadership and cross-functional partners
  • Author team plans, post-mortems, and decision documents
  • Manage relationships with Product Management, external-facing teams, and internal engineering stakeholders
  • Participate in occasional project or team in-person meetings and customer meetings

Requirements

What you’ll need
  • 15+ years of software engineering experience
  • At least 5+ years in engineering management
  • Experience leading a team of 10+ engineers and directly managing individual contributors
  • Strong hands-on background designing and operating highly available, cloud-native distributed systems
  • Ability to engage deeply in architectural reviews and evaluate technical proposals
  • Deep familiarity with AWS ecosystems, including Lambda, EKS, DynamoDB, and Kafka
  • Experience with microservices patterns and infrastructure-as-code practices, including Kubernetes and Terraform
  • Demonstrated experience driving AI tool adoption within an engineering team
  • Proven track record shipping complex software products on time and at high quality
  • Experience with agile methodologies and data-driven measurement of team health and productivity
  • Track record building diverse, inclusive, high-performing engineering teams
  • Experience with career frameworks, performance management, and growing engineers from mid-level to staff-plus
  • Strong communication of technical strategy, trade-offs, and team plans
  • Proven stakeholder-management experience across competing needs
  • Experience balancing external customer commitments with internal platform obligations
  • Experience owning reliability for mission-critical services, including incident management, on-call rotations, and SLO-driven improvements
  • Experience leading internal platforms or operational tooling serving engineering teams (desired)
  • Experience scaling teams through change and ambiguity (desired)

Benefits

Comp & perks
  • Competitive pay
  • Generous time off
  • Ample parental and wellness leave
  • Healthcare insurance
  • Retirement savings program
  • 401(k) retirement account
  • Paid sick time
  • Paid personal time off
  • Paid parental leave
  • Potential eligibility for Twilio’s equity plan
  • Potential eligibility for Twilio’s corporate bonus plan
  • Volunteering and donation support