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Twilio

Senior Manager, Carrier Operations – Governance

Twilio

. Set enterprise policy and risk appetite for the Know Your Supplier (KYS) governance framework .

Posted 10/5/2026full-timeRemote • United StatesSenior💰 $155,520 - $228,700 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in setting enterprise policy and governance frameworks, with a strong focus on risk management and supplier compliance. Proficient in building analytical infrastructure and utilizing data visualization tools to drive decision-making and stakeholder alignment.

Highest-signal resume keywords
Telco Supply Chain OperationsEnterprise-Level Policy SettingSQL and BI VisualizationAnalytical and Systems InfrastructureRisk Reporting for Executive Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Risk ManagementData AnalysisStatistical MethodsKPI ReportingAutomated Data PipelinesCost Trend ModelingGovernance FrameworksSupplier GovernanceRevenue AssuranceProcess Improvement
Soft Skills
Written CommunicationVerbal CommunicationStakeholder AlignmentCulture Change LeadershipTraining Program Development
Tools & Technologies
TableauPower BILookerExcelGoogle SheetsAirtableJiraConfluence
Industry Keywords
TelecomSupplier Deal DesksA2P SMS EcosystemInternational Voice RoutingCarrier ContractsFraud FrameworksGlobal Regulatory StandardsGSMAMEFI3forum

Tech Stack

Tools & technologies
SQLTableau

About the role

Key responsibilities & impact
  • Set enterprise policy and risk appetite for the Know Your Supplier (KYS) governance framework
  • Set enterprise policy for telecom supplier rate changes and wholesale margin management, and adjudicate escalations
  • Author, maintain, and enforce operational runbooks, supply policies, and Rules of Engagement across cross-functional teams
  • Perform in-depth analyses of Risks & Opportunities using statistical methods
  • Build analytical and systems infrastructure to monitor supplier compliance and risk at enterprise scale
  • Develop risk forecasting models and real-time monitoring mechanisms using external factors and public datasets
  • Create and maintain KPI reporting dashboards and visualizations using Tableau, Power BI, or Looker
  • Champion governance and culture-change training programs across stakeholders, carrier partners, and leadership
  • Own the Risks & Opportunities narrative for executive leadership and the Audit Committee
  • Own enterprise-level Run-the-Business cadence, supplier QBRs, and operational risk reviews
  • Build a new organization governing and optimizing Twilio’s global telecom carrier and wholesale supplier ecosystem

Requirements

What you’ll need
  • 8+ years of professional experience in telco supply chain operations, supplier governance, strategy & governance, vendor management, revenue assurance, process improvement, or Revenue Operations (RevOps)
  • Experience building and maintaining automated data pipelines, backend data models, and navigating ambiguous datasets
  • Experience using SQL and BI visualization platforms to drive data-driven decision-making
  • Proven experience setting enterprise-level policy, governance frameworks, or risk appetite in ambiguous environments
  • Demonstrated ability to craft executive-level narratives and risk reporting for C-suite and Audit Committee audiences
  • Experience sponsoring, defining, or building analytical and systems infrastructure for enterprise-scale compliance or monitoring
  • Experience leading culture change, stakeholder alignment, and training programs across internal teams and external partners
  • Sharp written and verbal communication skills with a track record of presenting to cross-functional leadership and executive decision-makers
  • Strong analytical capability using Excel / Google Sheets, SQL, or Looker to model cost trends and analyze complex data sets
  • Desired: background in telecom, technology, management consulting, or other high-impact environments
  • Desired: experience managing or setting policy for wholesale rate changes, margin validation, or Supplier Deal Desks
  • Desired: proven track record facilitating enterprise Run-the-Business (RTB) cadences, including supplier Quarterly Business Reviews (QBRs) and tracking team OKRs
  • Desired: knowledge of the A2P SMS ecosystem, international voice/messaging routing, carrier contracts, carrier billing practices, or fraud frameworks (AIT/IRSF)
  • Desired: understanding of global regulatory and industry standards from organizations such as GSMA, MEF, i3forum, or ITW Global Leaders' Forum
  • Desired: experience with workflow management platforms such as Airtable, Jira, or Confluence and building operational dashboards

Benefits

Comp & perks
  • Competitive pay
  • Generous time off
  • Ample parental and wellness leave
  • Healthcare
  • Retirement savings program
  • Equity plan eligibility
  • Corporate bonus plan eligibility
  • 401(k) retirement account
  • Paid sick time
  • Paid personal time off
  • Paid parental leave
  • Approximately 10% travel to connect in person
  • Volunteering and donation support