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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in leading engineering teams, driving AI tool adoption, and ensuring operational excellence in cloud-native distributed systems. Proven ability to communicate technical strategies and manage stakeholder relationships effectively while fostering an inclusive team culture.
Highest-signal resume keywords
15+ Years Of Software Engineering Experience5+ Years In Engineering ManagementAWS Ecosystem ExpertiseMicroservices Patterns And Infrastructure-As-CodeExperience With Agile Methodologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cloud-Native Distributed SystemsArchitectural ReviewsSystem Reliability ManagementIncident ManagementPerformance ManagementData-Driven Team Health MeasurementShipping Complex Software ProductsAI Tool AdoptionKubernetesTerraform
Soft Skills
Stakeholder ManagementTeam CommunicationBuilding Inclusive TeamsCandid FeedbackPsychological Safety
Tools & Technologies
AWS LambdaAWS EKSAWS DynamoDBKafkaGitHub CopilotAnthropic ClaudeInternal LLMs
Industry Keywords
KYC EngineeringCompliance DomainOps ToolingAgile MethodologiesIncident Response
Tech Stack
Tools & technologiesAWSCloudDistributed SystemsDynamoDBKafkaKubernetesMicroservicesTerraform
About the role
Key responsibilities & impact- Lead the Know Your Customer (KYC) engineering team building Twilio’s Compliance Domain
- Own the people strategy, delivery execution, and stakeholder relationships for a team processing millions of requests daily
- Own the delivery roadmap for customer-facing compliance services, internal platform APIs, and Ops Tooling
- Translate long-term technical strategy into executable quarterly plans and measurable outcomes
- Drive adoption of AI coding assistants such as GitHub Copilot, Anthropic Claude, and internal LLMs
- Set expectations for AI-augmented workflows and measure effects on team velocity
- Own operational excellence, including system reliability, incident response, on-call health, and security posture
- Partner with Product Management to deliver seamless, developer-friendly compliance workflows
- Engage internal engineering teams to gather feedback and improve APIs and Ops Tooling
- Recruit, develop, and retain an engineering team
- Build psychological safety, candid feedback, career growth, and inclusive team culture
- Prioritize external product features, internal platform needs, and Ops Tooling investments
- Communicate team strategy, progress, and risks to engineering leadership and cross-functional partners
- Author team plans, post-mortems, and decision documents
- Manage stakeholder relationships, communicate roadmap plans, negotiate priorities, and surface trade-offs
- Model integrity and create an environment where engineers can raise concerns and challenge the status quo
Requirements
What you’ll need- 15+ years of software engineering experience
- At least 5+ years in engineering management
- Experience leading a team of 10+ engineers and directly managing individual contributors
- Strong hands-on background designing and operating highly available, cloud-native distributed systems
- Ability to engage deeply in architectural reviews and evaluate technical proposals
- Deep familiarity with AWS ecosystems, including Lambda, EKS, DynamoDB, and Kafka
- Experience with microservices patterns and infrastructure-as-code practices, including Kubernetes and Terraform
- Demonstrated experience driving AI tool adoption within an engineering team
- Proven track record of shipping complex software products on time and at high quality
- Experience with agile methodologies and data-driven team health and productivity measurement
- Track record of building diverse, inclusive, high-performing engineering teams
- Experience with career frameworks, performance management, and growing engineers from mid-level to staff-plus
- Strong ability to communicate technical strategy, trade-offs, and team plans
- Proven stakeholder-management experience across groups with competing needs
- Experience balancing external customer commitments with internal platform obligations
- Experience owning system reliability for mission-critical services, including incident management, on-call rotations, and SLO-driven improvements
- Experience leading internal platform or operational tooling teams is desired
- Experience scaling teams through change is desired
Benefits
Comp & perks- Competitive pay
- Generous time off
- Ample parental leave
- Wellness leave
- Healthcare
- Retirement savings program
- Volunteering and donation support