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Twilio

Senior Presales Engineer

Twilio

. Support sales of Twilio’s communications solutions as a Senior Solutions Engineer on the Digital Sales Communications team .

Posted 10/2/2026full-timeRemote • United StatesSenior💰 $109,760 - $152,400 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in pre-sales support for complex technical products, with strong communication and presentation skills to effectively engage diverse audiences. Proficient in understanding customer needs and guiding them to tailored technical solutions, with a background in software development and familiarity with cloud platforms.

Highest-signal resume keywords
Pre-Sales ExperienceTechnical Solution GuidanceExcellent Communication SkillsSoftware Development ExperienceCloud Application Architecture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Technical Product SupportSales MethodologiesCloud PlatformsTelecom KnowledgeSIP KnowledgeContact Center ExperienceSecurity Knowledge
Soft Skills
Engaging StorytellingAudience Confidence Building
Certifications & Qualifications
Bachelor’s DegreeMaster’s Degree

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Support sales of Twilio’s communications solutions as a Senior Solutions Engineer on the Digital Sales Communications team
  • Understand customers’ communications needs and guide them to technical solutions
  • Present and communicate complex technical topics to multiple audience levels
  • Build audience confidence through engaging storytelling and presentations
  • Support customer-facing delivery or consulting activities
  • Travel approximately 10% to connect in person with customers and colleagues
  • Participate in occasional in-person team gatherings, functional off-sites, or customer meetings

Requirements

What you’ll need
  • 5+ years pre-sales experience selling complex, technical products or 6+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting
  • Excellent communicator and presenter able to gain audience confidence
  • Engaging storyteller able to communicate complex topics to multiple levels of audience
  • Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
  • Previous software development experience or working knowledge in one or more relevant technical areas
  • Bachelor’s and/or Master’s degree in a technical discipline or equivalent practical experience
  • Familiarity with cloud platforms and cloud application architecture is desired
  • Previous experience in Telecom, SIP, Contact Center, or Security is a plus
  • Experience with sales methodologies is desired
  • Ability to work remotely in the United States, excluding CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, and Washington DC
  • Approximately 10% travel anticipated

Benefits

Comp & perks
  • Competitive pay
  • Generous time off
  • Ample parental and wellness leave
  • Healthcare
  • Retirement savings program
  • Equity plan eligibility
  • Corporate bonus plan eligibility
  • Health care insurance
  • 401(k) retirement account
  • Paid sick time
  • Paid personal time off
  • Paid parental leave
  • Commission eligibility
  • Support for employee volunteering and donation efforts