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Twilio

Senior Program Manager, Talent Development

Twilio

. Design and build facilitated development programs end to end for leaders, managers, and individual contributors globally .

Posted 10/7/2026full-timeRemote • United StatesSenior💰 $128,560 - $188,900 per yearWebsite

About the role

Key responsibilities & impact
  • Design and build facilitated development programs end to end for leaders, managers, and individual contributors globally
  • Facilitate development programs in person, virtually, and in hybrid formats
  • Design and facilitate leadership team offsites and team effectiveness sessions
  • Partner with senior leaders to define outcomes, build agendas, guide strategic conversations, and drive commitments and follow-through
  • Serve as an internal coach to leaders and high-potential talent through one-on-one and team coaching engagements
  • Build internal facilitation capability by developing and certifying facilitators
  • Set design and delivery standards for Talent Development programs
  • Partner with HRBPs and business leaders to diagnose capability gaps and select training, coaching, or facilitated interventions
  • Measure program, offsite, and coaching impact through participant feedback, behavior change, and business outcomes
  • Report to the Senior Director of Talent Development

Requirements

What you’ll need
  • Bachelor's degree required; advanced degree in Organizational Development, Industrial-Organizational Psychology, Adult Learning, Education, or a related field preferred
  • 7–10 years in talent development, with 7+ years designing and facilitating leadership, manager, and professional development programs
  • Demonstrated experience designing and facilitating executive and leadership team offsites, including strategic planning, team alignment, and team effectiveness sessions
  • Expert facilitation skills across in-person, virtual, and hybrid formats
  • Ability to engage diverse global audiences and navigate challenging group dynamics in real time
  • Strong instructional design skills grounded in adult learning principles
  • Experience building facilitator guides and programs that scale through train-the-trainer models
  • Executive presence and ability to build trust quickly, deliver candid feedback, and maintain strict confidentiality with senior leaders
  • Experience using learning and coaching data, including feedback, behavior change, and business metrics, to demonstrate impact and drive program decisions
  • Willingness to travel for in-person programs and offsites, approximately 25%
  • Certification in assessment tools such as Hogan, DiSC, MBTI, or 360-degree feedback instruments preferred
  • Experience building an internal coaching program or facilitator certification pathway preferred
  • Experience applying AI tools to accelerate program design, personalize learning, or extend the reach of coaching preferred
  • Ability to prioritize a full facilitation and coaching calendar in a fast-paced, changing culture preferred

Benefits

Comp & perks
  • Competitive pay
  • Generous time off
  • Ample parental and wellness leave
  • Healthcare
  • Retirement savings program
  • Equity plan eligibility
  • Corporate bonus plan eligibility
  • 401(k) retirement account
  • Paid sick time
  • Paid personal time off
  • Paid parental leave
  • Support for employee volunteering and donation efforts