Staff Product Designer

Twilio

. Define the user experience for Twilio Identity, including customer identity and Agent Identity .

Posted 11/12/2026full-timeRemote • United StatesLead💰 $141,520 - $176,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in product design for complex B2B/SaaS platforms, focusing on user experience for developer tools and authentication flows. Proven ability to collaborate with engineering and product leaders while mentoring design teams and contributing to design systems.

Highest-signal resume keywords

Product Design ExperienceComplex Configuration DesignCollaboration With EngineeringAuthentication And Authorization ExpertiseMentoring Design Teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User Experience DesignInterface DesignOAuthAPI DesignSDK DesignCLI DesignConsent FlowsApproval FlowsAI Agent DesignUsability Testing

Soft Skills

Cross-Functional CollaborationOrganizational NavigationFramework Building

Tools & Technologies

Twilio IdentityOne ConsoleHosted LoginCIAMMFASSO

Industry Keywords

B2BSaaSDeveloper ToolsInfrastructureTechnical Builders

About the role

Key responsibilities & impact

Define the user experience for Twilio Identity, including customer identity and Agent Identity
Lead developer onboarding and configuration in One Console, Hosted Login, and end-user authentication flows
Define AI agent registration, user consent and revocation, permission scoping, and approval of sensitive agent actions
Shorten the path from sign-up to a working integration for self-serve adoption
Translate OAuth, tokens, scopes, and approval flows into clear mental models and plain-language choices
Partner with product management and engineering from problem framing through launch
Run research and usability testing with design partners and developers
Contribute to Twilio’s design system and UX design feedback process
Mentor other designers

Requirements

What you’ll need

Full-time, US-based, remote
8+ years of professional product design experience focused on highly technical software products, developer tools, infrastructure, or complex B2B/SaaS platforms
Track record designing complex, configuration-heavy products such as developer consoles, admin tools, or multi-step setup flows
Proven success partnering directly with engineering and product leaders at Director/VP level
Ability to navigate organizational complexity, align cross-product touchpoints, and shape multi-year product roadmaps
Ability to build clear frameworks in highly complex, loosely-defined technical spaces
Experience designing permission, consent, approval, or similarly high-stakes flows
Practical experience designing interfaces for technical builders, including APIs, SDKs, CLIs, and configuration consoles
Familiarity with authentication and authorization products, including OAuth/OIDC, SSO, MFA, passkeys, and CIAM
Experience designing for AI agents or LLM-based products, including human-in-the-loop controls (desired)

Benefits

Comp & perks

Competitive pay
Generous time off
Ample parental and wellness leave
Healthcare
Retirement savings program
Incentive programs
Commissions
Equity grants
Health and wellness benefits
Retirement contributions
Paid time off
401(k) retirement account
Paid sick time
Paid personal time off
Paid parental leave
Occasional travel to project or team in-person meetings