Certified Medical Assistant

Twin Health

. Work across Intake, Member Enrollment, and Member Program Activation practice areas .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSenior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in member enrollment, health information management, and HIPAA compliance while providing administrative support in a healthcare setting. Proficient in electronic health records and effective communication with diverse stakeholders.

Highest-signal resume keywords

National Certification In Medical AssistingElectronic Health Records ExperienceHealthcare Practices KnowledgeStrong Written And Verbal Communication SkillsBilingual Fluency In Spanish

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Health Profile Information CaptureMedication ReconciliationPatient IntakeNon-Clinical TriageScheduling CoordinationDocumentation CompletionMedication Request ProcessingTasking ActionsLab RemindersFollow-Up Calls

Soft Skills

EmpathyAbility To Connect With MembersTeam Collaboration

Tools & Technologies

EMR ToolsVideo Conferencing PlatformsAudio/Visual Technology

Certifications & Qualifications

National Certification In Medical Assisting

Industry Keywords

HIPAA ComplianceHealthcare SettingCare ManagementMember OutreachProcess Improvement Initiatives

About the role

Key responsibilities & impact

Work across Intake, Member Enrollment, and Member Program Activation practice areas
Capture, enter, and confirm health profile information for virtual onboarding and visits
Collect and maintain accurate member health information while upholding HIPAA compliance
Conduct new member phone visits using scripts and complete documentation
Coordinate scheduling and ensure accuracy of member visits
Provide administrative support for care management activities and team projects
Complete medication requests, tasking actions, lab reminders and scheduling, prior authorizations, and non-clinical triage
Conduct member outreach, follow-up calls, and medication information updates
Use EMR tools, portals, phone calls, faxes, and letters
Assist RNs with onboarding tasks and medication refill requests
Participate in team huddles, care management planning, operations meetings, and process improvement initiatives
Support pilots, track and report process impacts, and identify operational gaps
Work under the general supervision of the Team Leader and/or Registered Nurse Operations Manager
Complete other assigned administrative and policy-related duties

Requirements

What you’ll need

National Certification in Medical Assisting
Strong written and verbal communication skills
Empathy and ability to connect with members, teammates, and care team members
2+ years of college
5+ years of experience in a healthcare setting working with clinicians
Three-five years of experience in healthcare as a Medical Assistant, Certified Medical Assistant, Health Unit Coordinator, or similar
Experience with electronic health records and platforms
Experience using audio/visual technology or video conferencing platforms
Knowledge of healthcare practices and medical vocabulary
Knowledge of patient intake, capturing medical information, and medication reconciliation
Access to high-speed internet and phone lines
Bilingual fluency in Spanish preferred

Benefits

Comp & perks

Opportunity for equity participation
Unlimited vacation with manager approval
16 weeks of 100% paid parental leave for delivering parents
8 weeks of 100% paid parental leave for non-delivering parents
100% employer-sponsored healthcare, dental, and vision for you
80% coverage for your family
Health Savings Account and Flexible Spending Account options
401k retirement savings plan
High level of flexibility
Remote work with a global team