Client Growth and Success Manager

Twin Health

. Own and manage a high-volume portfolio of mid-sized employer clients as the single point of accountability .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client success and account management within a SaaS or services-driven organization, focusing on driving client growth, engagement, and retention through data-driven strategies and relationship-building. Proficient in managing high-volume client portfolios and utilizing CRM tools like Salesforce to achieve renewal and upsell quotas.

Highest-signal resume keywords

Client Success ManagementData-Driven RecommendationsSalesforce ProficiencyRenewal Quota AchievementAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Growth StrategiesEngagement MetricsROI AnalysisData StorytellingAccount ManagementProgram Adoption StrategiesUpsell OpportunitiesClient ReportingPipeline ForecastingPlaybook Development

Soft Skills

Exceptional CommunicationRelationship BuildingOrganizational SkillsCollaborative MindsetAttention to Detail

Tools & Technologies

SalesforceData ToolsAI ToolsCRM Tools

Industry Keywords

SaaSClient RetentionCustomer SuccessHealth ServicesAccount Management

About the role

Key responsibilities & impact

Own and manage a high-volume portfolio of mid-sized employer clients as the single point of accountability
Build trusted relationships with client and consultant stakeholders, aligning on goals and KPIs
Develop expertise in Twin’s programs, operations, and growth strategies
Provide data-driven recommendations to increase engagement, improve outcomes, and maximize satisfaction
Prepare and deliver client reporting, including ROI analyses and business reviews
Monitor client health and mitigate risks to satisfaction and retention
Turn high-performing clients into advocates through success stories, testimonials, case studies, and promotions
Lead strategies to maximize program adoption and member engagement
Use data insights to refine client strategy and improve outcomes
Partner with Marketing on lifecycle campaigns and client-facing materials
Support and host client webinars, one-to-many programs, and special initiatives
Manage the full renewal lifecycle and achieve renewal quotas
Identify, pursue, and close expansion and upsell opportunities
Surface renewal and growth risks and resolve them cross-functionally
Maintain accurate renewal and pipeline data in Salesforce
Coordinate client escalation resolution across Implementation, Clinical, Product, and other teams
Share client insights to inform product improvements and growth strategies
Collaborate with Marketing on promotional toolkits and campaigns
Operate with urgency to meet client needs and business objectives
Report to the Senior Director of Client Success & Growth
Perform other duties as assigned

Requirements

What you’ll need

3+ years of experience in client success, account management, or a similar customer-facing role within a SaaS, health, or services-driven organization
Proven track record of driving client growth, engagement, and retention
Proven track record of meeting or exceeding renewal and/or upsell quotas
Exceptional communication and relationship-building skills
Strong analytical and data storytelling skills
Experience using data to guide prioritization
Skilled at understanding programs, functionality, and best practices; able to answer client questions and present tailored solutions
Experience managing a diverse client portfolio and conveying client needs internally
Experience managing a high volume of accounts and prioritizing based on client risk and opportunity
Ability to build and use repeatable playbooks, templates, and one-to-many motions
Working knowledge of CRM tools; Salesforce preferred
Comfort forecasting renewals and pipeline
Comfort using data tools and AI
Strong problem-solving abilities
Ability to work independently in ambiguity and a fast-paced environment
Highly organized with excellent attention to detail and follow-through
Collaborative mindset and passion for meaningful impact
Flexibility to work cross-functionally
Ability to travel as needed
Must be US-based
Must be authorized to work for any employer in the U.S.
Employment visa sponsorship is unavailable

Benefits

Comp & perks

Bonus eligible
Opportunity for equity participation
Unlimited vacation with manager approval
16 weeks of 100% paid parental leave for delivering parents
8 weeks of 100% paid parental leave for non-delivering parents
100% employer-sponsored healthcare, dental, and vision for you
80% healthcare, dental, and vision coverage for your family
Health Savings Account and Flexible Spending Account options
401k retirement savings plan
Remote work
High level of flexibility