Client Growth & Success Principal Manager – Enterprise Accounts

Twin Health

. Build and maintain trusted strategic relationships with executive, HR, benefits, clinical, and operational stakeholders .

Posted 10/16/2026full-timeRemote • United StatesLead💰 $150,000 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Client Success and Strategic Account Management within healthcare, focusing on building strategic partnerships, driving program adoption, and delivering measurable client outcomes. Proficient in navigating complex enterprise organizations and leveraging data for optimization and continuous improvement.

Highest-signal resume keywords

Client Success ManagementStrategic Account ManagementHealthcare Delivery ModelsData-Driven RecommendationsStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program Adoption StrategiesClinical OperationsPopulation HealthValue-Based Care PrinciplesROI AnalysisRisk Mitigation StrategiesWorkflow OptimizationAnalytical SkillsStrategic ThinkingProblem-Solving

Soft Skills

Relationship BuildingCommunication SkillsPresentation SkillsExecutive InfluencingCollaboration

Industry Keywords

Client RetentionEnterprise OrganizationsGeographically Distributed PopulationsMember EngagementClient Satisfaction

About the role

Key responsibilities & impact

Build and maintain trusted strategic relationships with executive, HR, benefits, clinical, and operational stakeholders
Navigate complex enterprise organizations and align divergent stakeholder priorities
Develop expertise in Twin Health programs, clinical operations, implementation processes, and growth marketing strategies
Provide data-driven consultative recommendations to improve program adoption, member engagement, clinical outcomes, and client satisfaction
Prepare and deliver executive business reviews, ROI analyses, and strategic recommendations
Monitor client health, identify risks, and develop mitigation strategies
Drive client decision-making through long, multi-layered decision cycles
Influence adoption across HR, benefits, clinical, operational, financial, and member-experience stakeholders
Develop client success stories, testimonials, case studies, and reference opportunities
Develop and execute strategies to maximize program adoption, stakeholder engagement, and member participation
Leverage data and performance insights for optimization and continuous improvement
Collaborate with Marketing on client success stories, case studies, and proof points
Support and lead client events, webinars, and strategic initiatives
Own the full client renewal lifecycle and drive retention
Identify and secure expansion and upsell opportunities
Surface renewal and expansion risks and execute mitigation plans
Coordinate across Implementation, Clinical, Product, Analytics, Marketing, and Business Development
Partner with client leaders on workflow optimization, operational improvements, and strategic growth
Develop promotional strategies and engagement toolkits with Member Marketing
Proactively solve problems and lead through influence
Perform other duties as assigned

Requirements

What you’ll need

8+ years of experience in Client Success, Strategic Account Management, Consulting, Partnership Management, or a similar client-facing role within healthcare
Experience supporting large, complex enterprise organizations is strongly preferred
Proven track record of building strategic client partnerships that drive adoption, client retention, revenue growth, and long-term business value
Experience managing highly matrixed enterprise organizations with multiple executive, clinical, operational, and technical stakeholders
Strong understanding of benefits design, healthcare delivery models, clinical operations, population health, and value-based care principles
Exceptional relationship-building, communication, presentation, and executive influencing skills
Strong analytical, strategic thinking, and problem-solving abilities with the ability to translate data into actionable recommendations
Demonstrated ability to influence without direct authority and lead cross-functional initiatives across diverse stakeholder groups
Highly organized with exceptional attention to detail, accountability, and follow-through
Comfortable navigating ambiguity while balancing multiple priorities in a fast-paced, evolving environment
Collaborative mindset and passion for delivering measurable client outcomes
Willingness and ability to travel as needed
Experience scaling programs across large, geographically distributed populations during periods of growth or expansion preferred
This remote opportunity is available to US based persons
Applicants must be authorized to work for any employer in the U.S.
Twin Health is unable to sponsor or take over sponsorship of an employment Visa at this time

Benefits

Comp & perks

Bonus eligibility
Opportunity for equity participation
Unlimited vacation with manager approval
16 weeks of 100% paid parental leave for delivering parents
8 weeks of 100% paid parental leave for non-delivering parents
100% employer-sponsored healthcare, dental, and vision for the employee
80% healthcare, dental, and vision coverage for family
Health Savings Account and Flexible Spending Account options
401k retirement savings plan
Remote work
High level of flexibility
Competitive compensation package