Client Onboarding & Operations Associate

Twin Health

. Establish and maintain effective relationships with key stakeholders, executives, and C-suite leaders across strategic clients and ASOs .

Posted 10/2/2026full-timeRemote • United StatesJuniorMid-Level💰 $110,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in onboarding processes and project management within health tech, with a focus on client engagement and satisfaction. Proficient in analyzing customer data and developing strategies to enhance member engagement and operational efficiency.

Highest-signal resume keywords

Onboarding ExperienceProject ManagementHealth Tech KnowledgeData AnalysisStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Onboarding ProcessesProject ManagementData AnalysisHealth Benefits KnowledgeClient Presentations

Soft Skills

Communication SkillsOrganizational SkillsAttention to DetailProblem-SolvingTime Management

Tools & Technologies

Google ApplicationsInspirePlannerMonday.comMS Project

Industry Keywords

Health TechClient OnboardingHealth PlansWellness ProgramsStakeholder Management

About the role

Key responsibilities & impact

Establish and maintain effective relationships with key stakeholders, executives, and C-suite leaders across strategic clients and ASOs
Develop understanding of Twin Health programs, onboarding processes, growth marketing, and clinical operations
Own end-to-end onboarding of Twin programs across self-insured employers and ASOs
Lead discovery sessions and design tailored solutions for customer populations
Provide consultative recommendations to increase member engagement and client satisfaction
Set up, configure, and test customer instances
Coordinate internal resources and vendors for project execution
Train customers on Twin programs to drive awareness and enrollment
Analyze customer data before and after launch and provide actionable insights
Manage multiple projects, project plans, cross-functional teams, timelines, risks, and escalations
Manage customer stakeholders, meetings, expectations, alignment, and project status reporting
Operationalize data access and eligibility file management with technical partners
Prepare client presentations, reports, events, onboarding templates, playbooks, and best practices
Mobilize internal teams to resolve client issues and escalations
Share client and market feedback across Clinical Delivery, Product, Marketing, Engineering, Billing Operations, Executive, and other teams
Develop pre-launch member promotional strategies and toolkits
Serve as an internal onboarding lifecycle subject matter expert and improve internal processes

Requirements

What you’ll need

2 - 5 years of onboarding and customer facing experience
2 - 5 years of health tech client onboarding and project management experience
Experience with health benefits, health and wellness, health plans or systems
Ability to communicate and work across client organizations, engaging on tactical and strategic issues with senior executives and execution teams
Exceptionally strong project management and organizational skills, high attention to detail, and ability to balance planning with timely execution
Ability to manage conflicting priorities and thrive in a fast-paced environment under time constraints
Proficiency with Google applications and PM tools such as InspirePlanner, Monday.com, and MS Project
Experience working with technical/data partners on data exchange, file specifications, file encryption and transmission, and testing

Benefits

Comp & perks

A competitive compensation package in line with leading technology companies
A remote and accomplished global team
Opportunity for equity participation
Unlimited vacation with manager approval
16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family
Health Savings Account and Flexible Spending Account options
401k retirement savings plan
High level of flexibility