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Health Coach
Twin Health. Inspire behavior change and motivate members to adopt healthier behaviors .
About the role
Key responsibilities & impact- Inspire behavior change and motivate members to adopt healthier behaviors
- Provide guidance, support, education, and encouragement to members seeking to prevent or reverse chronic metabolic diseases
- Conduct back-to-back 15- and 30-minute virtual coaching sessions by video or phone
- Review AI-surfaced member data, including glucose trends, weight, sleep, movement, and engagement
- Perform daily AI-assisted member rounding between scheduled visits
- Complete progress notes and chats within 24 business hours
- Onboard, activate, and manage members
- Help members set goals, manage care, and build self-efficacy
- Provide general education on healthy eating, meal planning, and lifestyle strategies without providing Medical Nutrition Therapy
- Use AI-powered tools and metrics-driven insights to guide member support and coaching
- Provide feedback on member metrics and identify opportunities for improvement
- Follow standardized SOPs for member management, session structure, documentation, and escalations
- Collaborate with coaches, providers, registered nurses, and operations teams
- Participate in pilot programs and support new tools or workflow changes
- Collect member testimonials
- Provide weekend and holiday on-call coverage and unplanned PTO visit coverage
- Maintain a high-volume, uncapped caseload
- Adapt shifts based on business needs
- Maintain a HIPAA-compliant remote work environment with reliable internet connectivity
- Meet productivity and quality benchmarks while adhering to time-boxed sessions
Requirements
What you’ll need- At least 2 years of experience in a metabolic health coaching role or dietitian setting
- Experience blending motivational interviewing and behavior-change coaching with metrics-driven, AI-informed direction
- Proficiency navigating complex technology, including the remote member app, AI systems, and internal dashboards
- Ability to learn new tools quickly
- Experience managing a high-volume, uncapped caseload, or clear ability and willingness to do so
- Comfort operating within a fixed schedule, standardized SOPs, and a structured coaching model
- Flexibility and adaptability to frequent process, tool, and schedule changes
- Experience and comfort supporting cardiometabolic conditions such as T2D, pre-diabetes, and obesity
- Experience thriving in a high-growth, quickly changing environment
- Experience delivering back-to-back coaching via video calls
- Strong computer skills, including Google Workspace, Slack, and EHR
- Ability to work from a computer for extended periods
- Must be authorized to work for any employer in the U.S.; employment visa sponsorship is unavailable
- Must maintain a HIPAA-compliant remote work environment and reliable internet connectivity
- Ability to work any shift, including at least 2 evening shifts per week
- Availability for weekend and holiday on-call responsibilities approximately 2–4 times per year
Benefits
Comp & perks- Opportunity for equity participation
- Unlimited vacation with manager approval
- 16 weeks of 100% paid parental leave for delivering parents
- 8 weeks of 100% paid parental leave for non-delivering parents
- 100% employer-sponsored healthcare, dental, and vision for you
- 80% coverage for your family
- Health Savings Account and Flexible Spending Account options
- 401k retirement savings plan
- Remote work arrangement
- Competitive compensation package
- High level of flexibility