Manager, Client Onboarding – Operations

Twin Health

. Establish and maintain relationships with key stakeholders, executives, and C-suite contacts across large enterprise clients .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $145,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in onboarding and program management within the digital health sector, with a strong focus on client engagement, project execution, and data analysis. Proven ability to lead cross-functional teams and optimize client satisfaction through tailored solutions and strategic communication.

Highest-signal resume keywords

Onboarding ManagementProgram ManagementClient EngagementProject ManagementData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

OnboardingProgram ManagementProject ManagementData AnalysisClient Relationship ManagementHealth Benefits KnowledgeDigital Health ExperienceFile SpecificationsFile EncryptionTesting

Soft Skills

CommunicationOrganizational SkillsAttention to DetailProblem-SolvingTime Management

Tools & Technologies

Google ApplicationsInspirePlannerMonday.comMS Project

Industry Keywords

Health PlansHealth SystemsClient SatisfactionMember EngagementStakeholder Management

About the role

Key responsibilities & impact

Establish and maintain relationships with key stakeholders, executives, and C-suite contacts across large enterprise clients
Develop understanding of Twin Health programs, onboarding processes, program management, growth marketing, and clinical operations
Own end-to-end onboarding and deployment of Twin programs across clients including self-insured employers, health plans, and health systems
Lead discovery sessions and design tailored solutions for client populations
Program manage and support the Client Growth team after launch
Provide recommendations to increase member engagement, improve program results, and optimize client satisfaction
Set up, configure, and test client instances
Coordinate internal resources and third-party vendors for project execution
Train clients on Twin programs to drive awareness and enrollment
Analyze client data before and after launch and provide actionable insights
Manage multiple complex projects, project plans, cross-functional teams, launch readiness, risks, and escalations
Manage client stakeholders, lead meetings, set expectations, build alignment, and maintain project status reporting
Operationalize data access and eligibility file management with client technical leads or third parties
Prepare client events, presentations, reports, onboarding templates, playbooks, and SOPs
Mobilize internal teams to resolve client issues and escalations
Share client and market feedback with Clinical Delivery, Product, Marketing, Engineering, Billing Operations, and Executive teams
Develop pre-launch member promotional strategies and toolkits
Serve as the internal onboarding lifecycle SME and drive process improvements and successful launches

Requirements

What you’ll need

5 - 10 years of onboarding, program management and client facing experience
5 - 10 years of digital health client onboarding and project management experience (manager level or above)
Experience with health benefits, health and wellness, health plans or systems
Ability to communicate and work across client organizations, engaging on tactical and strategic issues with senior executives and execution teams
Exceptionally strong project management skills, organizational skills, high attention to detail, and ability to balance thoughtful planning with timely execution
Ability to manage conflicting priorities and thrive in a fast-paced environment under time constraints
Proficiency with Google applications and PM tools such as InspirePlanner, Monday.com, and MS Project
Experience working with technical/data teams on data exchange, file specifications, file encryption and transmission, and testing

Benefits

Comp & perks

A competitive compensation package in line with leading technology companies
A remote and accomplished global team
Opportunity for equity participation
Unlimited vacation with manager approval
16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family
Health Savings Account and Flexible Spending Account options
401k retirement savings plan
Annual bonus based on personal and organizational metrics
High level of flexibility