Principal Manager, Client Growth – Success

Twin Health

. Build and maintain trusted strategic relationships with executive, clinical, and operational stakeholders .

Posted 9/17/2026full-timeRemote • United StatesLead💰 $150,000 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Client Success and Strategic Account Management within healthcare, focusing on building strategic partnerships, driving client retention, and delivering measurable outcomes. Proficient in navigating complex healthcare organizations and utilizing data-driven insights to enhance program adoption and client satisfaction.

Highest-signal resume keywords

Client Success ManagementStrategic Account ManagementHealthcare Delivery ModelsData-Driven RecommendationsCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Strategic PartnershipsProgram AdoptionClinical OperationsPopulation HealthValue-Based CareAnalytical SkillsProblem-SolvingPresentation SkillsROI AnalysisWorkflow Optimization

Soft Skills

Relationship BuildingCommunication SkillsExecutive InfluencingOrganizational SkillsAttention to Detail

Industry Keywords

Integrated Delivery NetworksHealth SystemsPayer-Provider OrganizationsClient RetentionRevenue GrowthCollective-Bargaining EnvironmentsClient Engagement StrategiesMember Participation Strategies

About the role

Key responsibilities & impact

Build and maintain trusted strategic relationships with executive, clinical, and operational stakeholders
Navigate complex integrated healthcare organizations and align divergent stakeholder priorities
Develop expertise in Twin Health’s programs, clinical operations, implementation process, and growth marketing strategies
Provide data-driven recommendations to improve program adoption, member engagement, clinical outcomes, and client satisfaction
Prepare and deliver executive business reviews, ROI analyses, and strategic recommendations
Monitor client health, identify risks, and develop mitigation strategies
Drive client momentum and decision-making through proactive recommendations and next steps
Influence adoption across clinical, operational, financial, and member-experience stakeholders
Develop adoption, provider engagement, and member participation strategies
Use performance data to identify optimization and continuous-improvement opportunities
Collaborate with Marketing on success stories, case studies, and proof points
Support and lead client events, webinars, and strategic initiatives
Own the full client renewal lifecycle and drive retention
Identify expansion and upsell opportunities
Coordinate with Implementation, Clinical, Product, Analytics, Marketing, and Business Development
Partner with client leaders on workflow optimization, operational improvements, and strategic growth
Develop promotional strategies and engagement toolkits with Member Marketing
Proactively solve problems and lead through influence
Perform other duties as assigned

Requirements

What you’ll need

8+ years of experience in Client Success, Strategic Account Management, Consulting, Partnership Management, or a similar client-facing role within healthcare
Experience supporting integrated delivery networks, health systems, integrated payer-provider organizations, value-based care organizations, or other complex healthcare enterprises strongly preferred
Proven track record of building strategic client partnerships that drive adoption, client retention, revenue growth, and long-term business value
Experience managing highly matrixed enterprise organizations with multiple executive, clinical, operational, and technical stakeholders
Strong understanding of healthcare delivery models, clinical operations, population health, and value-based care principles
Exceptional relationship-building, communication, presentation, and executive influencing skills
Strong analytical, strategic thinking, and problem-solving abilities with the ability to translate data into actionable recommendations
Demonstrated ability to influence without direct authority and lead cross-functional initiatives across diverse stakeholder groups
Highly organized with exceptional attention to detail, accountability, and follow-through
Comfortable navigating ambiguity while balancing multiple priorities in a fast-paced, evolving environment
Collaborative mindset and passion for delivering measurable client outcomes
Willingness and ability to travel as needed
Experience navigating client relationships within unionized or collective-bargaining environments is a plus
Experience scaling clinical or provider training programs during periods of growth or expansion preferred
Must be authorized to work for any employer in the U.S.; employment visa sponsorship is unavailable

Benefits

Comp & perks

Bonus eligibility
Opportunity for equity participation
Unlimited vacation with manager approval
16 weeks of 100% paid parental leave for delivering parents
8 weeks of 100% paid parental leave for non-delivering parents
100% employer-sponsored healthcare, dental, and vision for the employee
80% coverage for family healthcare, dental, and vision
Health Savings Account and Flexible Spending Account options
401k retirement savings plan
Remote work and flexible work environment
Competitive compensation package