Senior Manager, Client Growth & Success – Enterprise Accounts

Twin Health

. Manage a portfolio of mid-sized enterprise clients, balancing time and attention across accounts of differing size and complexity .

Posted 10/16/2026full-timeRemote • United StatesSenior💰 $130,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Client Success and Strategic Account Management within healthcare, focusing on building strategic partnerships, driving program adoption, and enhancing client satisfaction. Proficient in data-driven decision-making and navigating complex stakeholder environments to achieve measurable outcomes.

Highest-signal resume keywords

Client Success ManagementStrategic Account ManagementHealthcare Delivery ModelsData-Driven RecommendationsStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Relationship ManagementAnalytical SkillsStrategic ThinkingProblem-SolvingPresentation SkillsConsultative SellingProgram Adoption StrategiesRevenue Growth StrategiesOperational ImprovementsBenefits Design

Soft Skills

Communication SkillsInfluencing SkillsCollaborationAttention to DetailCoaching and Mentoring

Industry Keywords

HealthcareHealth BenefitsPopulation HealthValue-Based CareMatrixed OrganizationsClient RetentionExecutive StakeholdersMember EngagementRenewal LifecycleUpsell Opportunities

About the role

Key responsibilities & impact

Manage a portfolio of mid-sized enterprise clients, balancing time and attention across accounts of differing size and complexity
Build and maintain strategic relationships with executive, HR, benefits, clinical, and operational stakeholders
Navigate complex enterprise organizations and align divergent stakeholder priorities
Develop expertise in Twin Health’s programs, clinical operations, implementation process, and growth marketing strategies
Provide data-driven, consultative recommendations to improve program adoption, member engagement, clinical outcomes, and client satisfaction
Prepare and deliver executive business reviews, ROI analyses, and strategic recommendations
Monitor client health, identify risks, and develop mitigation strategies
Drive client decision-making and proactively bring recommendations and next steps
Influence adoption across HR, benefits, clinical, operational, financial, and member experience stakeholders
Turn high-performing clients into brand advocates through success stories, testimonials, case studies, and references
Develop and execute strategies to maximize program adoption, stakeholder engagement, and member participation
Use data and performance insights to identify optimization and continuous improvement opportunities
Collaborate with Marketing on client success stories, case studies, and proof points
Support and lead client events, webinars, and strategic initiatives
Own the full client renewal lifecycle and drive retention
Identify and secure expansion and upsell opportunities
Surface renewal and expansion risks and execute mitigation plans cross-functionally
Coordinate with Implementation, Clinical, Product, Analytics, Marketing, and Business Development
Partner with client leaders on workflow optimization, operational improvements, and strategic growth
Develop promotional strategies and engagement toolkits with Member Marketing
Coach and mentor Client Growth & Success Managers
Proactively solve problems, operate with urgency, and lead through influence

Requirements

What you’ll need

6+ years of experience in Client Success, Strategic Account Management, Consulting, Partnership Management, or a similar client-facing role within healthcare or health benefits
Experience supporting mid-sized to large enterprise organizations with multiple stakeholder groups is strongly preferred
Proven track record of building strategic client partnerships that drive adoption, client retention, revenue growth, and long-term business value
Experience working within matrixed organizations with multiple executive, clinical, operational, and technical stakeholders
Strong understanding of benefits design, healthcare delivery models, clinical operations, population health, and value-based care principles
Exceptional relationship-building, communication, presentation, and executive influencing skills
Strong analytical, strategic thinking, and problem-solving abilities, with the ability to translate data into actionable recommendations
Demonstrated ability to influence without direct authority and lead cross-functional initiatives across diverse stakeholder groups
Highly organized with exceptional attention to detail, accountability, and follow-through
Comfortable navigating ambiguity while balancing multiple priorities in a fast-paced, evolving environment
Collaborative mindset and passion for delivering measurable client outcomes
Compelling presentation and storytelling skills, assessed during the recruiting process
Willingness and ability to travel as needed
Experience coaching or mentoring colleagues is preferred
Must be based in the United States
Must be authorized to work for any employer in the U.S.
Twin Health is unable to sponsor or take over sponsorship of an employment visa

Benefits

Comp & perks

Bonus eligible
Opportunity for equity participation
Unlimited vacation with manager approval
16 weeks of 100% paid parental leave for delivering parents
8 weeks of 100% paid parental leave for non-delivering parents
100% employer-sponsored healthcare, dental, and vision for you
80% coverage for your family
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
401k retirement savings plan
Remote work and high flexibility
Competitive compensation package