Customer Success Specialist

Twist Bioscience

. Assist the sales team with data entry, document management, and record organization .

Posted 10/8/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $87,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational skills and attention to detail while managing client relationships and sales data. Proficient in using CRM software and office tools to support sales initiatives and enhance customer satisfaction.

Highest-signal resume keywords

CRM Software ProficiencySales Performance AnalysisClient Relationship ManagementReport Creation and MaintenanceOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryDocument ManagementQuotation CreationSales Pipeline TrackingReport Generation

Soft Skills

Excellent Communication SkillsProblem-SolvingTeam CollaborationProactive ApproachAttention to Detail

Tools & Technologies

Microsoft Office SuiteCRM Software

Industry Keywords

SalesAccount ManagementCustomer SuccessClient RelationsProcess Improvement

About the role

Key responsibilities & impact

Assist the sales team with data entry, document management, and record organization
Collaborate with sales to provide white-glove service and maintain customer satisfaction
Respond to customer and internal team inquiries
Create tailored quotations and maintain standard pricing and product information databases
Build and maintain positive client relationships
Serve as a primary client contact, handling inquiries, resolving issues, and providing product/service information
Monitor customer health and assist with onboarding
Create, implement, and maintain reports and dashboards for sales teams and customers
Update internal dashboards and notify departments when action is needed
Track strategic account orders in the production pipeline and provide stakeholder updates
Collaborate with Global Logistics, Commercial Operations, and Global Support
Manage cross-functional initiatives and drive process improvements
Use CRM software to manage client/prospect information, document interactions, and track the sales pipeline
Generate reports and analyze sales performance data
Support ad hoc projects, including configuring contracts for discount pricing

Requirements

What you’ll need

Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Proficiency with office software, such as Microsoft Office Suite
Familiarity with CRM software is a plus
Ability to work independently and as part of a team
Proactive and resourceful approach to problem-solving
3–6 years of experience in sales, account management, customer success, or client relations
Bachelor's degree in a relevant field, such as Science, preferred
Must be based in the USA; compensation details identify the role as California-based and provide a San Francisco Bay Area range

Benefits

Comp & perks

Competitive salary and performance-based incentives
Opportunities for career growth and development
Collaborative and supportive work environment
On-the-job training and ongoing learning opportunities
Bonus eligibility
Equity
Generous benefits package